Madison Hodge
Ballwin
Summary
Dynamic Head Hostess at Yaya's Eurobistro with strong leadership and salesmanship skills. Expert in reservation management and guest relations, ensuring a seamless dining experience. Recognized for enhancing customer satisfaction and optimizing seating efficiency, contributing to increased sales and a welcoming atmosphere. Proven ability to balance business needs with exceptional service.
Overview
3
3
years of professional experience
Work History
Head Hostess
Yaya's Eurobistro
10.2022 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
Education
Bachelor of Arts - Political Science
Indiana University, Bloomington
Bloomington, IN05-2028
Skills
- Greeting and seating
- Menu presentation
- Reservation setting
- Reservation planning
- Price memorization
- Strong leadership
- Salesmanship
- Reservation management
- Team management
- Dining customer service
- Guest relations management
- Check payment processing
Timeline
Head Hostess
Yaya's Eurobistro
10.2022 - Current
Bachelor of Arts - Political Science
Indiana University, Bloomington
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