Madison Gomes
Columbia
Summary
Driven and resourceful administrative professional with 12+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
12
12
years of professional experience
Work History
Executive Assistant
SB LLC
05.2024 - Current
- Screened calls and emails and initiated actions to respond or direct messages.
- Organized and coordinated daily conferences and meetings.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
Lyft and Uber Driver
Lyft & Uber
06.2024 - Current
- Driving passengers to their destination
- Ensuring a safe and comfortable ride
- Following traffic laws
- Maintaining a clean and well-kept vehicle
- Helping passengers with luggage
- Accepting payments and providing receipts
- Communicating with passengers
- Providing excellent customer service
Sales Representative
TruGreen
01.2024 - 05.2024
- Client relations
- Product knowledge
- Business renewal
- Sales target achievements
- Complaint resolution
- Find prospective
- Finding prospective customers
- Cold calling and knocking
- Product presentation
- Negotiations
- Advising customers
- Time Management
- Communication
Property Manager
HRM Services, LLC
10.2023 - 12.2023
- Screening potential tenants
- Drafting, signing, and renewing leases on behalf of property owners
- Collecting rent
- Maintenance of properties, including landscaping and snow removal
- Arranging for necessary repairs to properties
- Setting up and adhering to budgets for property maintenance
- Understanding state and national landlord-tenant laws and regulations
- Marketing properties
- Supervising other employees
- Handling taxes
Leasing Agent
Real Property Group
05.2022 - 08.2023
- Follow leads and schedule tour with prospective tenants
- Meets prospective tenants at the property to show rental unit
- Firm knowledge of fair housing act
- Screens rental applications to see if the prospective tenants meets qualifications to lease the unit
- Applications will show a record of credit, background, proof of income, and rental references
- Procure and send leases to approved applicants
- Follow up to make sure that unit turn is complete with the maintenance team before a tenants move into unit
Executive Assistant/Property Manager
Real Property Group
05.2022 - 08.2023
- Answer and direct phone calls
- Maintain files
- Organize and schedule appointments and meetings
- Light bookkeeping
- Submit and reconcile expense reports
- Assist with billing
- Maintain staff weekly schedules
- Answer general questions regarding leasing and unit information
- File maintenance requests for all units and keep track of progress
- Renew leases to current tenants
- Provide general support to tenants and staff
Office Assistant
Tiger Tots Academy of Early Learning
01.2019 - 05.2022
- Answer and direct phone calls
- Organize and schedule appointments and meetings for classrooms
- Maintain staff weekly schedules
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Submit and reconcile expense reports
- Provide general support to parents and staff
- Provide information to the public by answering questions and requests
Lead Teacher
Tiger Tots Academy of Early Learning
01.2018 - 05.2022
- Teach students fundamental building blocks and advanced concepts
- Build and strengthen positive relationships with students, parents and teaching staff
- Identify children in need of extra support in emotional, health-related or developmental concerns and conceived improvement strategies
- Applied protective behavior management techniques for classroom discipline
- Stayed calm and patient in all student interactions to support individual growth and development
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Maintained a clean and safe environment for children to learn and grow
- Developed weekly lesson plans detailing all learning activities for each day
- Preformed assessments on each child and documented results
- Created portfolios detailing child accomplishments throughout the year
Assistant Teacher
College Park Christian Preschool
08.2017 - 11.2017
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Maintained a clean environment for children
- Developed lesson plans
- Ensure nutritional meals are served
Server/bartender
Sports Zone
01.2014 - 09.2017
- Collect payments from customers
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
Bartender
Stadium Grill
09.2013 - 05.2014
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Make drinks for servers
Education
High School Diploma -
Willow Glen High School
San Jose, CASkills
- Project management
- Office management
- Logistics and schedule management
- Multi-line phone proficiency
- Appointment setting
- Sales consultation
- Account development
- Network development
- Lead prospecting
- Pipeline building
- Sales closing
- Negotiation tactics
- Relationship management
- CRM proficiency
- Client engagement
- Account management
- Lease administration
- Tenant relations
- Eviction notices
- Contract negotiation
- Accounting operations
- Vendor management
- Business development
- Marketing and advertising
Timeline
Lyft and Uber Driver
Lyft & Uber
06.2024 - Current
Executive Assistant
SB LLC
05.2024 - Current
Sales Representative
TruGreen
01.2024 - 05.2024
Property Manager
HRM Services, LLC
10.2023 - 12.2023
Leasing Agent
Real Property Group
05.2022 - 08.2023
Executive Assistant/Property Manager
Real Property Group
05.2022 - 08.2023
Office Assistant
Tiger Tots Academy of Early Learning
01.2019 - 05.2022
Lead Teacher
Tiger Tots Academy of Early Learning
01.2018 - 05.2022
Assistant Teacher
College Park Christian Preschool
08.2017 - 11.2017
Server/bartender
Sports Zone
01.2014 - 09.2017
Bartender
Stadium Grill
09.2013 - 05.2014
High School Diploma -
Willow Glen High School
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