Madison Carr
California
Summary
Experienced and strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
4
4
years of professional experience
Work History
Service Advisor
Big O Tires
05.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Wellness Coordinator
The Joint Chiropractic
12.2023 - 05.2024
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives, and referrals programs.
Director of Human Resources/Office Administrator
Gateway Specialized Marketing
09.2020 - 03.2023
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
- Coached and mentored staff, resulting in improved job performance and knowledge
- Created a bulletin board of employee performance on a weekly basis with all offices in our organization
- Built relationships with new hires to ensure they felt welcome and had a positive onboarding experience
- Conducted in-depth orientation sessions to ensure new hires had a clear understanding of company policies and procedures
- Developed and implemented an onboarding checklist to ensure each onboarding step was completed in a timely manner
- Developed and delivered presentations to new hires to introduce them to the company and its mission
- Created a new hire handbook to provide new hires with detailed information about the company and its policies and procedures.
Education
Sport Management -
Missouri Baptist University
01.2017
High School Diploma -
St. Francis Borgia Regional High School
01.2015
Skills
- New Hire Training
- Employee Relations
- Compliance
- Onboarding
- Leadership Development
- Microsoft Office
- Recruiting
- Direct Marketing
- Scheduling
- Classroom Management
- Problem Solving
- Customer Relationship Management
- Administration
- Customer Service
- Sales
- Member Relations
- Medical Records Management
- Employee Engagement
- Multitasking
- Multitasking and organization
- Computer skills
- Customer service
- Vehicle assessment
- Price quoting
- Service scheduling
- Customer relationship management
Timeline
Service Advisor
Big O Tires
05.2024 - Current
Wellness Coordinator
The Joint Chiropractic
12.2023 - 05.2024
Director of Human Resources/Office Administrator
Gateway Specialized Marketing
09.2020 - 03.2023
High School Diploma -
St. Francis Borgia Regional High School
Sport Management -
Missouri Baptist University