Madilynn Tierney
Saint Charles
Summary
Dynamic hospitality professional with a proven track record in customer service, and accuracy. Demonstrates strong time management and communication skills, contributing to outstanding guest experiences.
Experienced in mental health care, utilizing patient observation and crisis intervention techniques to enhance patient support. Recognized for effective teamwork and adaptability in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Server /Server Trainer
Texas Roadhouse
St. Charles
06.2023 - Current
- Cultivated guest relationships to drive repeat business through exceptional service.
- Conducted area assessments to prioritize customer needs during peak hours.
- Verified meal satisfaction and recommended additional menu items to boost sales.
- Executed opening and closing checklists to ensure efficient restaurant operations.
- Supported team members during busy periods and special events.
- Collaborated with hosts, bussers, and kitchen staff to enhance service delivery.
Registered Behavior Technician
Applied Behavior Services
St. Peters
04.2024 - 07.2024
- Promoted interpersonal skills and social engagement through therapeutic activities for patients.
- Ensured adherence to safety protocols during all therapy sessions.
- Tracked data and monitored progress toward student goals and objectives.
- Reported changes in patients' well-being or unusual behavior to medical staff promptly.
- Facilitated improvement of social relationships and patient engagement.
- Developed strategies to enhance patient safety, wellness, and independence.
Education
Bachelor of Arts - Psychology
Southern Illinois University, Edwardsville
Edwardsville, IL05-2025
Skills
- Data analysis
- Client assessment
- Behavior management
- Therapeutic communication
- Customer service
- Team collaboration
Affiliations
Through life experiences I have found a passion for giving a voice to those who aren't able to speak for themselves. I put this into action and in 2020, developed the 'Bee Brave Movement' online. This Facebook page, allowed individuals to share their stories anonymously, as well as support others.
March 2018 I participated in a mission trip with Harvester Christian Church and Urban KLife for 5 days. We traveled to downtown St. Louis to clean up the city. While there we also supported multi-cultural small businesses.
March 2018 I delivered a speech and performed a song at a rally against gun violence in front of Josh Hawley's office, who was the Attorney General for the State of Missouri at that time.
July 2016 Attended a three week college program at Joseph Baldwin Academy.
Accomplishments
- Achieved a journalism award called Best of SNO for a piece I wrote about COVID-19.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Registered Behavior Technician
Applied Behavior Services
04.2024 - 07.2024
Server /Server Trainer
Texas Roadhouse
06.2023 - Current
Bachelor of Arts - Psychology
Southern Illinois University, Edwardsville
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