Summary
Overview
Work History
Education
Skills
Timeline
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Madilyn Hillis

St Louis,MO

Summary

Dynamic Pharmacy Technician with proven expertise at Walmart in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and maintaining strict confidentiality. Adept at problem-solving and fostering team collaboration, ensuring compliance with healthcare regulations while delivering exceptional customer service. Committed to upholding the highest standards of drug safety and accuracy.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walmart
03.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Cosmetologist

Ivy House Beauty Bar
12.2022 - 11.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Server

Big Whiskey's American Bar & Grill
10.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Colton's Steak House & Grill
04.2023 - 11.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Assistant

Craftwell and Dunnright
10.2020 - 12.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12.2018

Cosmetology Licensee -

Black River Beauty Academy
Poplar Bluff, MO
10.2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Pharmaceutical calculations
  • Pharmacy law compliance
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Order verification
  • Secure storage of medications
  • Regulatory compliance
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • Aseptic techniques
  • FDA drug safety guidelines

Timeline

Pharmacy Technician

Walmart
03.2024 - Current

Server

Big Whiskey's American Bar & Grill
10.2023 - 04.2024

Server

Colton's Steak House & Grill
04.2023 - 11.2023

Cosmetologist

Ivy House Beauty Bar
12.2022 - 11.2024

Sales Assistant

Craftwell and Dunnright
10.2020 - 12.2021

High School Diploma -

Penn Foster Career School

Cosmetology Licensee -

Black River Beauty Academy

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Madilyn Hillis