Madelyn McGinnis
Fenton
Summary
Dynamic hospitality professional with extensive experience at Vintage Wine Bar, excelling in wine pairings and cocktail preparation. Proven ability to train staff and enhance customer relationships, ensuring exceptional service. Skilled in inventory management and event coordination, consistently delivering memorable dining experiences while adhering to health codes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Vintage Wine Bar
Waterloo
06.2023 - Current
- Prepared and served a diverse range of wines and cocktails.
- Guided customers in selecting and pairing wines to enhance their dining experience.
- Trained new staff on bar procedures and service standards.
- Managed inventory of liquor, beer, wine, and other beverages to ensure optimal stock levels.
- Collaborated with kitchen staff to ensure timely service delivery.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server/Bartender
Joe Boccardi’s
Columbia
08.2022 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Coordinated seating arrangements and menu selections for special events, ensuring seamless guest experiences.
- Process customer payments quickly and accurately.
Server
Rcasa Tex-Mex
Columbia
02.2020 - 07.2022
- Introduced customers to new menu items, fostering strong customer relationships and repeat business.
- Recommended daily specials and discounts to enhance sales of limited-time food and alcohol products.
- Aided in development of new menu items, contributing to menu diversity and customer satisfaction.
- Ensured accurate transactions and customer satisfaction using POS systems.
Assistant General Manager
Momma's On Main Deli
Waterloo
04.2016 - 07.2017
- Managed time and multitasked to ensure timely service of orders.
- Assign duties, responsibilities, and workstations to employees and complete disciplinary write-ups.
- Resolved customer complaints and workplace conflicts to enhance customer satisfaction and team harmony.
- Compiled and balanced cash and card receipts to maintain accurate financial records.
- Contributed to team effort by filling in for absent staff.
- Prepared various soups, salads, and desserts for daily menu.
- Operated a deli slicedr and cut, slice, wrapped, weighed, labeled and priced cuts of meat.
Education
High School Diploma -
Waterloo High School
Waterloo, IL05-2016
Skills
- Cocktail preparation
- Beverage recommendations
- Menu development
- Inventory management
- Cash handling
- Health codes compliance
- Staff training
- Event coordination
- Dining room management
- Event coordination
- Customer relationship management
- Attention to detail
Certification
- Food Handlers
- Basset (Beverage Alcohol Sellers and Servers Education and Training)
Timeline
Bartender
Vintage Wine Bar
06.2023 - Current
Server/Bartender
Joe Boccardi’s
08.2022 - 02.2023
Server
Rcasa Tex-Mex
02.2020 - 07.2022
Assistant General Manager
Momma's On Main Deli
04.2016 - 07.2017
High School Diploma -
Waterloo High School