MADELINE MCDONALD
Kansas City
Summary
Bringing a strong work ethic and exceptional customer service skills to drive guest engagement and hospitality in a new role. Experienced in cash handling, multitasking, and maintaining cleanliness standards. Eager to apply these abilities to contribute positively and grow within a dynamic team environment.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Bartender
Twin Peaks Restaurants
Kansas City
01.2026 - Current
- Prepared and served a variety of craft beers and cocktails.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged customers with friendly service and drink recommendations.
Bartender
Beer garden
Surfers paradise
07.2025 - 11.2025
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Bartender
Surfers pavilion
Surfers paradise
01.2025 - 06.2025
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
Server and Bartender
Twin Peaks Resturants
Kansas City
08.2022 - 01.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Bartender
Coconuts at the Lake
Gravois Mills
05.2022 - 08.2022
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
Server
The Cheesecake Factory
Overland Park
01.2022 - 05.2022
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Server
T-shotz
Kansas City
07.2021 - 01.2022
- Established a rapport with regulars through friendly conversation.
- Served snacks or food items to customers seated at bar.
Server
IHOP
Kansas City
01.2019 - 10.2019
Education
High School Diploma -
St. Pius X High School
Kansas City, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Food running
- Guest engagement
- Hospitality
- Memory retention
- Menu memorization
- Safe food handling
- Cleanliness standards
- Time management
- Multitasking
- Attention to detail
- Organization
Certification
Alcohol license
Timeline
Bartender
Twin Peaks Restaurants
01.2026 - Current
Bartender
Beer garden
07.2025 - 11.2025
Bartender
Surfers pavilion
01.2025 - 06.2025
Server and Bartender
Twin Peaks Resturants
08.2022 - 01.2025
Bartender
Coconuts at the Lake
05.2022 - 08.2022
Server
The Cheesecake Factory
01.2022 - 05.2022
Server
T-shotz
07.2021 - 01.2022
Server
IHOP
01.2019 - 10.2019
High School Diploma -
St. Pius X High School