MACY REYES DALUSONG
Macau
Summary
Professional and enthusiastic waitress with several years of experience in serving food in busy dining establishments. Committed to adhering to health and safety standards, while serving as a helpful and positive team member. Bringing forth a motivated attitude and the ability to multitask and work well under pressure.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Server/Waitress
Dinner Time Café by 1826
Rua dos Clerigos, Taipa 30-AA Macau
05.2022 - Current
- Worked with POS system to place orders, manage bills, and received Aomi payment of food items purchased.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used equipment to prepare hot beverages such as coffee and tea specialties.
Server/Waitress
Sky 21 Bar & Restaurant
21/F, AIA Tower, 251A-301 Avenida Comercial de Macau
09.2020 - 04.2022
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Served food and beverages promptly with focused attention to customer needs
- Processed orders and sent to kitchen employees for preparation
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Team Leader
Carlo Ice Station Café, Steak
House) Estrada Marginal Do Hipodromo, No 42 San Me
06.2018 - 08.2020
- Cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Increased sales significantly by upselling higher-end products to customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Inspected dishes and utensils for cleanliness
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology
San Isidro Nueva Ecija, Philippines 01.2012 - 1 2016
Skills
Teamwork and Collaboration
Timeline
Server/Waitress
Dinner Time Café by 1826
05.2022 - Current
Server/Waitress
Sky 21 Bar & Restaurant
09.2020 - 04.2022
Team Leader
Carlo Ice Station Café, Steak
06.2018 - 08.2020
Bachelor of Science - Information Technology
Nueva Ecija University of Science And Technology
01.2012 - 1 2016
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