Mackenzie Wright
Kansas City
Summary
Dynamic and results-driven professional with extensive experience in customer service at McDonald's Restaurant. Proven track record in cash handling and team leadership, fostering customer loyalty through exceptional service. Recognized for reliability and integrity, effectively training staff to enhance operational efficiency and maintain a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Cashier
McDonald's Restaurant
03.2025 - Current
- Processed customer transactions efficiently using POS systems to ensure accurate sales reporting.
- Managed cash drawer, balancing funds at shift end to maintain financial integrity.
- Assisted customers with inquiries, providing product information and ensuring a positive shopping experience.
- Trained new cashiers on register operations and customer service protocols to enhance team performance.
Cashier Team Lead
Steak N Shake
01.2020 - 08.2023
- Led cashier team to ensure accurate cash handling and efficient customer service.
- Trained new staff on register operations and customer interaction protocols.
- Monitored transaction processes to maintain compliance with company policies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
General Studies
Shawnee Mission North High School
Overland ParkSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cashier
McDonald's Restaurant
03.2025 - Current
Cashier Team Lead
Steak N Shake
01.2020 - 08.2023
General Studies
Shawnee Mission North High School
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