Mackenzie Sampson
Springfield
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash management at Missouri State University Bookstore. Proven ability to enhance customer satisfaction and loyalty through effective complaint resolution and relationship building. Skilled in cash handling and register operation, ensuring accuracy and efficiency in high-pressure environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Cashier Manager
Missouri State University Bookstore
01.2024 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
Bartender
Mathany Family Vineyards
05.2025 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Hostess
Shorty Pants Lounge and Marina
05.2017 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Psychology
Missouri State University
Springfield, MO 08.2023 - 12.2025
No Degree - Psychology
State Fair Community College
Sedalia, MO05-2023
High School Diploma -
Camdenton High School
Camdenton, MO05-2021
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
Timeline
Bartender
Mathany Family Vineyards
05.2025 - 08.2025
Cashier Manager
Missouri State University Bookstore
01.2024 - Current
Bachelor of Science - Psychology
Missouri State University
08.2023 - 12.2025
Restaurant Hostess
Shorty Pants Lounge and Marina
05.2017 - 08.2023
No Degree - Psychology
State Fair Community College
High School Diploma -
Camdenton High School
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