Mackenzie McCullough
Aurora
Summary
Dynamic change implementation analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Change Implementation Analyst
Oracle
05.2023 - Current
- Led user acceptance testing efforts to validate system functionality before full implementation.
- Created detailed documentation for process changes, ensuring clarity and consistency across teams.
- Work closely with the VA and DoD to ensure their financial systems are working appropriately.
- Established clear success criteria for each change initiative, enabling accurate measurement of outcomes and progress tracking.
Client Service Representative, Sales
Cox HealthPlans
09.2021 - 04.2023
- Receive and process short-term health insurance applications
- Assist agents and applicants with the application process
- Assist coworkers with projects
- Update monthly and yearly reports as needed
- Answer phone calls regarding plans and billing issues from potential applicants, brokers and plan administrators
- Assist brokers/agents and Plan Administrator’s via email with billing issues, medical insurance card replacement, and terminations
- Assist agents/plan administrators with enrollment issues
Member and Provider Services Representative
Cox HealthPlans
02.2021 - 09.2021
- Answer phone calls from providers and members
- Assist providers with eligibility, benefits and claims status
- Assist members with billing issues, coordination of benefits, accident inquiries, eligibility and benefits and general questions regarding their plan
- Assist coworkers with projects
Home Health Authorization Specialist
Phoenix Home Care and Hospice
05.2019 - 02.2021
- Check benefits, eligibility and billing codes for authorization
- Input home health referrals into the EMR system
- Request authorization of services
- Input hospice referrals into the EMR system
- Assist coworkers on various projects
- Assist location schedulers on various needs
- Assist case nurses over the phone to obtain authorization
Education
Associates of Science - Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
Austin, TX05-2015
Associates Degree - General Business
Ozarks Technical Community College
Springfield, MO12-2019
Bachelor's Degree - Business Administration
Southern New Hampshire University
Manchester, NH03-2026
Skills
- Microsoft Work
- Microsoft Outlook
- Microsoft Excel
- Communication Skills
- Customer Service
- Data Entry
- Attention to Detail
- Organization and Time management
- Multitasking abilities
- Software implementation
- User acceptance testing
Certification
- Health Insurance License
- October 2021
Languages
English
Full Professional
Timeline
Change Implementation Analyst
Oracle
05.2023 - Current
Client Service Representative, Sales
Cox HealthPlans
09.2021 - 04.2023
Member and Provider Services Representative
Cox HealthPlans
02.2021 - 09.2021
Home Health Authorization Specialist
Phoenix Home Care and Hospice
05.2019 - 02.2021
Associates Degree - General Business
Ozarks Technical Community College
Associates of Science - Patisserie and Baking
Le Cordon Bleu College of Culinary Arts
Bachelor's Degree - Business Administration
Southern New Hampshire University