Mackenzie Lewis
Kansas City,MO
Summary
Over 12 years of customer service and 6 years of healthcare and lab experience as a phlebotomist, lab assistant, and customer service representative. Highly knowledgeable in venipuncture and specimen collection.
Overview
6
6
years of professional experience
Work History
Phlebotomist/Clinical Student Intern
Saint Lukes Health System
07.2023 - Current
- Managed inpatient lab by drawing patients, processing specimens, and assisting the lead in various day to day tasks.
- Resolving errors, directly communicating with provider or patient.
- Inventory, QA, and supply ordering
- 1:1 patient sitter
- Patient transport
Donor Care Tech I/Phlebotomist
Community Blood Center
11.2022 - 05.2023
- Screen, setup, monitor, and disconnect donors ensuring safety to donor and unit.
- Ensure complete and accurate information on chain of custody forms as well as donor health screening forms.
- Conducts pre-donation confidential medical screening in accordance with established FDA guidelines
Lab Assistant/Phlebotomist
Sunflower Medical Group
11.2021 - 02.2022
- Managed the in-clinic lab drawing by self, processing, and shipping out up to 60 patients specimens for clinical testing in a timely manner.
- Corrected and mitigated errors pre and post testing.
- Helped with inventory, QA testing, and keeping medicine cabinet stocked and organized for the rest of the clinic.
Route Phlebotomist
Heartland Health Laboratories, Inc.
07.2021 - 10.2021
- Managed own route of facilities and patients every day, ranging from 12-50 patients a day for up to 8 different facilities.
- Assisted lab with processing and paperwork.
- Independently in charge of own supplies staying in stock, spinning down specimens out in the field, and ensuring specimens are adhering to stability and testing requirements.
Clinical and Toxicology Customer Care Rep- CCR I and CSR II
Quest Diagnostics
05.2019 - 04.2021
- Managed large volume of inbound and outbound patient results calls or employer toxicology reports.
- Researched solutions to client results and account issues, using a preferred one call solution mindset.
- Apart of company and department wide Kaizen events.
- Assist clients with draw and specimen collection instructions, clinical and toxicology testing information, setting appointments, and scheduling testing events.
Education
High School -
Olathe Northwest High School
Olathe, KS01.2012
CLA and phlebotomy training
Kansas School of Phlebotomy
Kansas City, MO05.2019
Associate of Science -
Metropolitan Community College
Kansas City, KCMO01-2026
Skills
- Fast learner
- Excellent communication skills
- Adaptive
- Works well under pressure
- Patient
- Familiar with Microsoft office applications
- Comfortable with using and learning EMR/LIS programs and medical terminology
- Venipuncture
- Specimen collection and storage
- Quality control guidelines
Timeline
Phlebotomist/Clinical Student Intern
Saint Lukes Health System
07.2023 - Current
Donor Care Tech I/Phlebotomist
Community Blood Center
11.2022 - 05.2023
Lab Assistant/Phlebotomist
Sunflower Medical Group
11.2021 - 02.2022
Route Phlebotomist
Heartland Health Laboratories, Inc.
07.2021 - 10.2021
Clinical and Toxicology Customer Care Rep- CCR I and CSR II
Quest Diagnostics
05.2019 - 04.2021
High School -
Olathe Northwest High School
CLA and phlebotomy training
Kansas School of Phlebotomy
Associate of Science -
Metropolitan Community College
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