Summary
Overview
Work History
Education
Skills
Timeline
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MacKenzie Isom

Poplar Bluff

Summary

Proactive and customer-focused, I leveraged my communication and computer skills at Walmart to enhance the digital shopping experience, leading to significant upselling successes. My determination and ability to work at a fast pace were demonstrated through mentoring and achieving high satisfaction ratings, showcasing my dedication to excellence and team growth

Overview

1
1
year of professional experience

Work History

Digital Shopper

Walmart
06.2024 - 11.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.

R-MEN Landscaping

Radek Mensik
06.2023 - 08.2023


  • Assessed soil and landscape conditions
  • Maintained tools and equipment to foster safe and consistent operation.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Helped collect money from clients


Education

High School Diploma -

Missouri Virtual Academy
St Louis, MO
05-2025

Skills

  • Customer service
  • Communication
  • Decision-making
  • friendly
  • Hardworking
  • fast-paced

Timeline

Digital Shopper

Walmart
06.2024 - 11.2024

R-MEN Landscaping

Radek Mensik
06.2023 - 08.2023

High School Diploma -

Missouri Virtual Academy
MacKenzie Isom