MacKenzie Isom
Poplar Bluff
Summary
Proactive and customer-focused, I leveraged my communication and computer skills at Walmart to enhance the digital shopping experience, leading to significant upselling successes. My determination and ability to work at a fast pace were demonstrated through mentoring and achieving high satisfaction ratings, showcasing my dedication to excellence and team growth
Overview
1
1
year of professional experience
Work History
Digital Shopper
Walmart
06.2024 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
R-MEN Landscaping
Radek Mensik
06.2023 - 08.2023
- Assessed soil and landscape conditions
- Maintained tools and equipment to foster safe and consistent operation.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Helped collect money from clients
Education
High School Diploma -
Missouri Virtual Academy
St Louis, MO05-2025
Skills
- Customer service
- Communication
- Decision-making
- friendly
- Hardworking
- fast-paced
Timeline
Digital Shopper
Walmart
06.2024 - 11.2024
R-MEN Landscaping
Radek Mensik
06.2023 - 08.2023
High School Diploma -
Missouri Virtual Academy