Macheal Thompson
Oak Grove
Summary
Proven leader and effective problem-solver with a track record of enhancing team collaboration and customer satisfaction at HHC and Wendy's Restaurant. Excels in critical thinking and organization, driving operational improvements and fostering a positive work environment. Demonstrated ability to mentor staff and manage financials, significantly boosting efficiency and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
DA2
HHC
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant General Manager
Wendys Restaurant
09.2018 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
No Degree - Micro Computer Training
Penn Valley Community College
Kansas City, MO01-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
Timeline
DA2
HHC
09.2023 - Current
Assistant General Manager
Wendys Restaurant
09.2018 - 07.2023
No Degree - Micro Computer Training
Penn Valley Community College
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