Lyric DeNoyer
Kansas City
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
9
9
years of professional experience
Work History
Lead Bartender
The Fontaine
11.2021 - Current
- Supervised bar operations, ensuring compliance with health and safety standards.
- Developed innovative cocktail recipes to enhance guest experience and satisfaction.
- Trained and mentored junior bartenders, promoting skill development and teamwork.
- Created engaging drink menus tailored to seasonal trends and customer preferences.
- Implemented training programs for staff on mixology techniques and customer service excellence.
- Collaborated with management to establish promotional events, increasing bar traffic and revenue.
- Resolved guest complaints promptly, maintaining high standards of service quality and guest relations.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
Boogies Tavern
06.2021 - 11.2021
- Managed inventory and restocked supplies to maintain operational efficiency.
- Trained new staff on bar procedures and customer service standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Monitored compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Bo Lings
09.2020 - 06.2021
- Implemented streamlined workflow processes to enhance service speed during peak hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Sol Cantina
06.2020 - 09.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Bartender/Manager
39 Bev Co
01.2019 - 04.2020
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service best practices.
- Developed efficient inventory management processes to minimize waste and optimize stock levels.
- Implemented new menu items based on customer feedback, enhancing overall guest satisfaction.
- Coordinated staff schedules to maintain optimal coverage during peak hours, improving service efficiency.
- Resolved customer complaints swiftly, fostering a positive atmosphere and repeat business.
- Analyzed sales trends to adjust beverage offerings, maximizing profitability and market relevance.
- Led team meetings focused on performance improvement strategies and operational excellence.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
Cocktail Server
Tomfooleries Restaurant and Bar
08.2018 - 12.2018
- Delivered exceptional customer service, ensuring timely order accuracy and satisfaction.
- Maintained extensive knowledge of beverage menu, including seasonal specials and cocktail ingredients.
- Trained new staff on efficient serving techniques and restaurant policies to enhance team performance.
- Coordinated with kitchen staff to ensure seamless communication regarding orders and dietary restrictions.
- Managed cash handling procedures, processing payments accurately and efficiently during high-volume shifts.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Service Trainer
Texas Roadhouse
09.2016 - 10.2018
- Developed and delivered comprehensive training programs for new service team members.
- Implemented updated service protocols to enhance guest satisfaction and operational efficiency.
- Mentored staff on best practices in food safety and proper service techniques.
- Facilitated ongoing training sessions, ensuring consistent adherence to quality standards.
- Evaluated trainee performance through assessments, providing constructive feedback for improvement.
- Collaborated with management to identify training needs and create targeted learning modules.
- Fostered a positive learning environment that encouraged team engagement and skill development.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Collaborated with management to identify skill gaps and develop tailored training programs that addressed these concerns.
- Conducted regular evaluations of current service practices, making recommendations for improvements where needed.
Education
General diploma - General studies
Lone Jack Highschool
Lone Jack, Missouri05.2015
Skills
- Craft cocktail knowledge
- Basic bar recipes
- Experience in both FOH and BOH
- Customer service
- Suggestive selling
- Superior customer service
- Employee coaching
- Cleanliness standards
Languages
English
Awards
Team Member of the Month (Nov 2022)
Interests
- Music
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Learning new cooking techniques and expanding my culinary skills
- Historical Exploration
- I enjoy cooking for friends and family gatherings
- Wine Tasting
- Adventure Travel
- Train Travel
- Dance
- Personal Development and Self-Improvement
- Creative Writing
Timeline
Lead Bartender
The Fontaine
11.2021 - Current
Bartender
Boogies Tavern
06.2021 - 11.2021
Bartender
Bo Lings
09.2020 - 06.2021
Bartender
Sol Cantina
06.2020 - 09.2020
Bartender/Manager
39 Bev Co
01.2019 - 04.2020
Cocktail Server
Tomfooleries Restaurant and Bar
08.2018 - 12.2018
Service Trainer
Texas Roadhouse
09.2016 - 10.2018
General diploma - General studies
Lone Jack Highschool
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