LYNNETTE DAVIS
Oakville
Summary
Dynamic Quality Assurance Lead at Equifax with a proven track record in process improvement and team collaboration. Expert in documentation and efficient time management. successfully guided the team in completing over 20,000 I9 cases while maintaining a 90% adherence to quality standards. Committed to enhancing customer service and operational excellence.
Overview
13
13
years of professional experience
Work History
Quality Assurance Lead
Equifax
05.2021 - Current
- Led quality assurance team in identifying process improvement opportunities.
- Developed and implemented testing strategies for software applications.
- Collaborated with cross-functional teams to enhance product quality standards.
- Created standard operating procedures for ESC department to enhance operational consistency.
- Developed and implemented processes ensuring compliance with security and customer service standards across business units.
Customer Service Representative
Equifax
12.2019 - 05.2021
- Delivered customer service that addressed customer needs and ensured satisfaction prior to call conclusion.
- Met quality assurance standards by consistently adhering to requirements each month.
- Provided tax forms and paystubs to employees, guiding them through verification of employment or income.
Direct Care Staff
Living With Purpose
01.2018 - 12.2019
- Administered medications and supported clients in daily living tasks, including meal preparation and transportation to employment and medical appointments.
- Assisted individuals with daily living activities and personal care routines.
- Facilitated independence for clients with mental disabilities in daily activities.
- Provided emotional support and companionship to enhance clients' well-being.
- Collaborated with healthcare professionals to implement care plans effectively.
Rural Carrier
Post Office
01.2017 - 01.2018
- Delivered mail to rural customers on designated routes.
- Ensured mail safety and delivered with maximum efficiency.
- Sorted and organized mail efficiently for distribution.
- Communicated with customers regarding delivery schedules and services.
Assistant Manager
Churches
01.2013 - 01.2017
- Led shift operations, overseeing day-to-day management tasks.
- Trained new staff on operational procedures.
- Collaborated with district manager to maintain operational efficiency.
- Processed transactions and supported food preparation activities.
Customer Service Representative
GC Services
01.2014 - 06.2014
- Conducted communication evaluations to strengthen customer service relations.
- Supported training of new staff to boost overall team efficiency.
- Facilitated collection of outstanding debts to improve cash flow.
- Reviewed credit applications and obtained communication services.
Education
B.A. - BUSINESS MANAGEMENT
MERAMAC COLLEGE
01-2012
High School -
ROCKWOOD SUMMIT
01-2011
Skills
- QUALITY ASSURANCE STRATEGY
- AUDIT COMPLIANCE
- DATA ANALYSIS
- RISK ASSESSMENT
- PROCESS IMPROVEMENT
- PROJECT MANAGEMENT
- SPREADSHEETS
- GOOGLE DOCUMENTS
- DOCUMENTATION SKILLS
- BUSINESS MANAGEMENT
- STAFF DEVELOPMENT
- TEAM COLLABORATION
- CUSTOMER SERVICE
- MULTITASKING
- DETAIL-ORIENTED ORGANIZATION
- TIME EFFICIENCY
- FCRA CERTIFICATION
Timeline
Quality Assurance Lead
Equifax
05.2021 - Current
Customer Service Representative
Equifax
12.2019 - 05.2021
Direct Care Staff
Living With Purpose
01.2018 - 12.2019
Rural Carrier
Post Office
01.2017 - 01.2018
Customer Service Representative
GC Services
01.2014 - 06.2014
Assistant Manager
Churches
01.2013 - 01.2017
B.A. - BUSINESS MANAGEMENT
MERAMAC COLLEGE
High School -
ROCKWOOD SUMMIT