Customer Service Associate / Collections Agent
Alliance Data Systems
Lenexa, KS
1989 - 2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized in-house software to track interactions and maintain detailed customer records.
- Trained new associates on best practices for customer engagement and support techniques.
- Implemented strategies to reduce response times, enhancing overall operational efficiency.
- Led initiatives to streamline communication between departments, fostering a collaborative work environment.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.