Lynn Lueders
Baldwin
Summary
Responsible and efficient Front Desk Manager at American Image Salon, adept at enhancing customer service and optimizing check-in/check-out procedures. Successfully trained staff, leading to improved team performance and increased customer satisfaction ratings. Expert in problem-solving, implementing scheduling improvements that significantly reduced wait times and elevated guest experiences.
Overview
28
28
years of professional experience
Work History
Front Desk Manager
American Image Salon
09.1992 - 10.2020
- Managed daily front desk operations, ensuring smooth guest experiences and efficient service delivery.
- Trained and supervised front desk staff, enhancing team performance and customer engagement.
- Implemented scheduling system improvements, optimizing appointment management and reducing wait times.
- Developed customer feedback protocols, increasing satisfaction ratings through targeted service enhancements.
Education
Business
Truman State University
Kirksville, MOSkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
Timeline
Front Desk Manager
American Image Salon
09.1992 - 10.2020
Business
Truman State University