Lyne Lunsford
Cook Station
Summary
Accomplished EFDA with nearly three decades of specialization in treatment planning, case presentation, financial agreements, and sales, possessing a robust background in all-on-4 implant procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Support Specialty Team Senior
ADP/Byte Dental Practice PLLC
Remote
2020.10 - Current
- Addressed information requests from Treatment Planning Team and Treating Doctors for patient support.
- Facilitated communication among Management, Leadership, and colleagues to optimize patient care.
- Coordinated information sharing to enhance collaboration in patient treatment processes.
- Managed patient inquiries and concerns across all company platforms, including phone calls, video calls, and emails.
- Case Presentation, treatment planning, reviewing dental account records and digital impressions.
- Evaluated patient requests to implement suggestions for Treatment Planning Community and Dentists.
- Established relationships with patients for improved sales.
- Identified potential patient escalations and developed appropriate escalation procedures.
Expanded Function Dental Assistant
Barnhart Dental
Vienna
2018.05 - 2020.10
- Conducted case presentations and treatment planning for all-on-4 implants, achieving high closure rates.
- Seated and adjusted removable prosthetics specializing in all-on-4 implants for optimal patient comfort.
- Assisted dentist with diagnostic, preventive, general, orthodontic, endodontic, periodontic, and surgical procedures.
- Executed placement and adjustment of all classes of composite restorations and core buildups.
- Performed cementation and adjustment of crowns and roundhouses for precise fit and function.
- Obtained iTero scans and impressions for fixed and removable prosthetics, including Invisalign.
- Placed Invisalign attachments and conducted periodic checkups to monitor progress.
- Scheduled patient appointments, processed payments, and explained treatment procedures clearly.
EFDA, Implant Imaging Coordinator, Clinical Manager
Ozark Dental Center
Salem
2010.07 - 2018.05
- Managed clinical department, treatment planning, case presentation, financial agreements, overseeing training, ordering, time management, OSHA compliance, and supervision of assistants and hygienists.
- Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, periodontic, and surgical procedures.
- Case presentation, treatment planning, and financial arrangements successfully closing on cases.
- Seating and adjusting all-on-4 implant restorations.
- Placed and adjusted all classes of composite restorations and performed core build-ups.
- Cemented and adjusted crowns, seating and adjusting removable prosthetics.
- Took iTero scans and CBCT scans for fixed and removable prosthetics, Invisalign applications, and surgical guides for implants and all-on-4 implants.
- Placed Invisalign attachments and conducted periodic check-ins for progress monitoring.
- Collaborating with labs to create surgical guides and implant placement plans for all-on-4 implant procedures.
EFDA, Clinical Manager
Great Mines Dental Health Center
Potosi
2008.06 - 2010.07
- Managed clinical department, overseeing training, ordering, time management, and OSHA compliance.
- Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, periodontic, and surgical procedures.
- Case presentation, treatment planning, financial arrangements with a strong closure rate.
- Performed placement and adjustment of composite and amalgam restorations.
- Placed Invisalign attachments and conducted periodic check-ins to monitor progress.
- Executed 3D scans and collaborated with labs to develop surgical guides and implant placement plans.
- Handled front desk operations including payments, insurance verification, and claims processing.
- Managed CDT/ADA coding for insurance claims alongside diagnostic coding ICD-9 & ICD-10.
Education
Associates of Applied Science - occupational therapy
Sanford Brown College
Hazelwood, MOSkills
- Case presentation
- Treatment planning
- Financial arrangements
- All-on-4 Implant procedures
- Customer relationship
- Management
Leadership Experience
As a Senior Specialty Team/Management member, I am very confident in pivoting in any way needed to keep up with changing needs of proper protocols and flows. I have excellent written and verbal communication skills and can collaborate with patients, management, leadership, doctors, and colleagues to provide excellent support in any manner needed. I have excellent time management and organizational skills while working on multiple projects. I am excited for learning new programs as well as training others in existing ones.
Communication Skills
Ability to work both independently and collaboratively with both remote and in-office teams, showing initiative and responsibility for my work. I am proficient with Dentrix, Eaglesoft, Dentrix, Microsoft Suite programs, SalesForce, and more.
Certification
- Expanded Functions-Restorative I
- Expanded Functions-Restorative II
- Expanded Functions-Removable Prosthodontics
- Expanded Functions-Fixed Prosthodontics
- Nitrous Oxide
- Oral Sedation Dentistry
Accomplishments
- Won clinical team member of the year twice for exceptional patient care and sales
Timeline
Clinical Support Specialty Team Senior
ADP/Byte Dental Practice PLLC
2020.10 - Current
Expanded Function Dental Assistant
Barnhart Dental
2018.05 - 2020.10
EFDA, Implant Imaging Coordinator, Clinical Manager
Ozark Dental Center
2010.07 - 2018.05
EFDA, Clinical Manager
Great Mines Dental Health Center
2008.06 - 2010.07
Associates of Applied Science - occupational therapy
Sanford Brown College