Lyka Jean Kollin Likigan
Sagada
Summary
At Wynn Resorts, I spearheaded a server team, enhancing guest satisfaction and fostering a collaborative work environment. My strong work ethic and exceptional customer service skills led to significant improvements in service quality and efficiency. Expert in cash handling and staff training, I effectively managed high-volume dining, ensuring top-notch hospitality service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server Team Leader
Wynn Resorts
04.2010 - Current
- Develop a positive work environment by fostering open communication and teamwork among staff members.
- Maintain the highest level of guest satisfaction through motivating subordinates to ensure excellent customer services are provided.
- · Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and upsell alternatives.
- Joining training on Forbes standard and ensure to apply an accurate service once the guest arrives until they leave.
- Settling bills of any various means (cash, credit or debit card, e- payments, casino vouchers or points, office checks and room charge).
- Communicate with the chefs, for food matter, engineering for facility conditions, Public attendant for neatness, marketing for casino guest - related concerns.
- Inventory and stock ordering depends on par level.
- Tallying daily revenue report.
- Accept any work - related duties and responsibilities assigned by the managers or higher levels.
Server
Wynn Resorts
12.2007 - 03.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Baguio
Baguio City, Philippines 06.2007
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
High-volume dining
Food safety understanding
Supply Restocking
Quality Control
Food and Beverage Service
Staff Training
Workflow Coordination
Certification
- [WSET Level 1 Foundation Certification in Wines] [WSET AWARDS, International Wine & Spirit Centre, 39-45 Bermondsey Street, London SEI 3XF] [June 2011]
- [Wine & Beverage Program] [Wynn Academy, Wynn Macau] [April 2011]
Timeline
Server Team Leader
Wynn Resorts
04.2010 - Current
Server
Wynn Resorts
12.2007 - 03.2010
Bachelor of Science - Hotel And Restaurant Management
University of Baguio
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