LUZVIMINDA DILINILA

Branch Manager

MERCURY DRUG CORPORATION

Quezon City, Philippines

06.2001 - 03.2011

Managed daily branch operations and ensured adherence to company policies.
Supervised staff and conducted training to enhance customer service skills.
Implemented promotional campaigns to boost sales and attract new customers.
Resolved customer complaints and provided effective solutions promptly.
Monitored financial transactions for accuracy and compliance with regulations.
Collaborated with regional managers to align branch goals with corporate strategy.
Developed operational reports to assess performance and identify areas for improvement.
Managed staff scheduling, hiring and training processes.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Managed and inspired team members to perform to full potential, driving branch profitability.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Planned work schedules to maintain adequate staffing levels.
Resolved escalated customer complaints in a timely manner.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Developed strategies to increase customer satisfaction and loyalty.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Disciplined employees to encourage compliance with company policies and procedures.
Established and built customer relationships through targeted outreach and initiatives.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Created reports summarizing operational performance metrics for senior management review.
Established strong working relationships with external partners such as vendors and suppliers.
Performed regular audits of financial records in order to ensure accuracy.