Luke Welch
Branson,MO
Summary
Experienced professional skilled in team supervision and guidance, emphasizing collaboration and achieving results in dynamic environments. Demonstrated expertise in team leadership, conflict resolution, and process improvement for efficient operations and high performance. Recognized for reliability and adaptability, consistently delivering quality outcomes in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2023 - Current
- Worked as the Tools and Hardware Department Supervisor.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Benefits Coach
Alera Group
10.2021 - 08.2023
- Worked as a Benefits Coach and Team Lead.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2017 - 10.2021
- During this time I was the Department Supervisor for the Paint, Flooring, Window and Walls, Pro Services, Lumber and Building Materials Departments.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Lead Retail Merchandiser
WK Kellogg Co
04.2016 - 08.2017
- Worked as a Retail Merchandiser.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed seasonal merchandise transitions smoothly, minimizing downtime during floor resets.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
- Reduced out-of-stock occurrences by consistently monitoring inventory levels.
Shift Manager (full-time)
ALDI
08.2012 - 10.2015
- Worked as a Shift Managaer
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Loss Prevention Safety and HAZMAT Specialist
Lowe's Home Improvement
04.2007 - 03.2012
- Managed the Loss Prevention Safety and HAZMAT programs for multiple locations
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Created and maintained records of security incidents and investigations.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Educated employees about potential hazards associated with different chemicals used within the facility.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
- Assisted with the development of spill response plans, increasing preparedness for emergency situations.
Military Police Officer
United States Army
07.2002 - 03.2005
- Awarded Purple Heart for wounds received during combat operations.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls to provide assistance to citizens in need.
Education
High School Diploma -
Lutie High School
Theodosia, MO05-2002
Skills
- Retail Sales
- Supervising Experience
- Computer skills
- Call center management
- Customer service
- Problem resolution
- Time management
- Staff supervision
Timeline
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2023 - Current
Benefits Coach
Alera Group
10.2021 - 08.2023
Sales Floor Department Supervisor
Lowe's Home Improvement
08.2017 - 10.2021
Lead Retail Merchandiser
WK Kellogg Co
04.2016 - 08.2017
Shift Manager (full-time)
ALDI
08.2012 - 10.2015
Loss Prevention Safety and HAZMAT Specialist
Lowe's Home Improvement
04.2007 - 03.2012
Military Police Officer
United States Army
07.2002 - 03.2005
High School Diploma -
Lutie High School
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
JAMES HUBBARDJAMES HUBBARD
Sales Associate at Lowe's Home ImprovementSales Associate at Lowe's Home Improvement
Christian GodwinChristian Godwin
Merchandising Assistant Store Manager at Lowe's Home ImprovementMerchandising Assistant Store Manager at Lowe's Home Improvement