Luke Riley
Cape Girardeau
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in technical support. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Kitchen Worker
Chick-fil-A
06.2019 - 03.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Junior Support Specialist
Element 74, Red Letter
06.2020 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install new programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
High School Diploma -
Notre Dame Regional High School
Cape Girardeau, MO05.2019
Skills
- Microsoft Windows and Office
- IT Ticket Documentation
- Troubleshooting and Diagnostics
- Issue and Resolution Tracking
- Friendly and Patient
- Resolve Technical Problems
- Troubleshooting Network Issues
- Customer Communication and Empathy
- Social Skills
- Creative Issue Resolution
- Technical Background
- Defect Analysis and Resolution
Timeline
Junior Support Specialist
Element 74, Red Letter
06.2020 - Current
Kitchen Worker
Chick-fil-A
06.2019 - 03.2020
High School Diploma -
Notre Dame Regional High School
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