Luke Franke
Arnold
Summary
Results-driven professional with a solid background in bartending and customer service. Expertise in cash handling, inventory management, and workflow optimization. Focused on leveraging skills to enhance operational efficiency and elevate guest experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Applebee's Grill + Bar
04.2022 - 01.2026
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and encouraging guest loyalty.
- Managed bar inventory, tracking stock levels and ordering supplies as needed for operational efficiency.
- Implemented efficient workflow processes during peak hours, reducing wait times and increasing customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
Server
Applebee's Grill + Bar
12.2019 - 04.2022
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables simultaneously, prioritizing guest needs effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
To-Go Sepecialist
Applebee's Grill + Bar
12.2018 - 12.2019
- Managed efficient to-go order processing ensuring timely and accurate deliveries.
- Utilized POS system for order entry, payment processing, and inventory management.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Host
Applebee's Grill + Bar
03.2017 - 12.2018
- Welcomed and seated guests promptly, enhancing overall dining experience.
- Trained new hosts on customer service protocols and operational procedures, fostering team cohesion.
- Addressed guest inquiries and concerns effectively, maintaining high satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associates in Psychology -
Sierra College
Rocklin, CA05-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Complex Problem-solving
- Cash register operation
- Team training and development
- Inventory
- Sales expertise
- Aloha POS
- ABC standards
- Cash and credit transactions
Timeline
Bartender
Applebee's Grill + Bar
04.2022 - 01.2026
Server
Applebee's Grill + Bar
12.2019 - 04.2022
To-Go Sepecialist
Applebee's Grill + Bar
12.2018 - 12.2019
Host
Applebee's Grill + Bar
03.2017 - 12.2018
Associates in Psychology -
Sierra College