Lujwana Mosley
Columbia
Summary
Diligent [Desired Position] with a solid background in providing compassionate support to individuals. Experienced in managing daily activities and ensuring clients\' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills, enabling effective interaction and resolution of challenges.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Impact Support Services
11.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted with daily living activities, running errands, and household chores.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Transported clients to medical and dental appointments to provide support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Customer Service Representative
Sitel
01.2014 - 11.2020
- Answer in-bound calls to address customers’ questions about company’s products and services
- Assist customers with billing inquiries and other related matters
- Schedule appropriate times for service installation
- Resolve customer issues by performing service product troubleshooting
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Community Living Instructor
Life Skills – Easter Seal Midwest
01.2012 - 01.2014
- Assisted the developmentally disabled with everyday life tasks such as cooking, cleaning, personal hygiene upkeep, etc
- Provided transportation
- Administered medication
Direct Care Professional
Alternative Community Training
01.2007 - 01.2012
- Assisted the developmentally disabled with everyday life tasks such as cooking, cleaning, personal hygiene upkeep, etc
- Provided transportation
- Administered medication
Imaging Processor
State Farm Insurance
01.2004 - 01.2006
- Reviewed and analyzed incoming claims and underwriting mail daily
- Effectively used hardware and software technology to code and image documents
- Reviewed and sorted agents’ consolidated mail
Education
Associate’s of Arts - general education
Moberly Area Community College
Columbia, MO01.2012
Criminal Justice
Columbia College
Columbia, MO01.1996
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Decision-making support
Qualification certificates
- Proficient in Microsoft Word and other related software.
- Cardio Pulmonary Resuscitation Certificate.
- First Aid Certificate.
- Medication Administration Certificate.
- Missouri College of Direct Support Basic Training Certificate.
Timeline
Direct Support Professional
Impact Support Services
11.2020 - Current
Customer Service Representative
Sitel
01.2014 - 11.2020
Community Living Instructor
Life Skills – Easter Seal Midwest
01.2012 - 01.2014
Direct Care Professional
Alternative Community Training
01.2007 - 01.2012
Imaging Processor
State Farm Insurance
01.2004 - 01.2006
Criminal Justice
Columbia College
Associate’s of Arts - general education
Moberly Area Community College
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