Luisa (Jade) Altamirano
Bertrand
Summary
Proactive and self-motivated professional with customer service and detail-oriented skills. Known for reliability and adaptability, with swift capacity to learn new skills. Committed to leveraging these qualities to enhance operational success.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
02.2024 - Current
- Use of hand-held scanners to accurately load packages to trucks.
- Verify correct labels and accurate shipping information on packages to avoid errors.
- Navigate large shipments of materials through tight spaces and busy facility.
- Efficiently work area inbound packages to correct truck for delivery.
Sales Associate
JSST Enterprises- Ultimate Vapor
10.2023 - 02.2024
- Verified legal age requirements of customers by carefully reviewing photo identification.
- Performed opening and closing duties solo.
- Assisted customers in-store and by telephone.
- Used in-store system to locate inventory and place special orders for customers.
- Documented customer calls of inquiries and resolutions.
- Initiated re-engagement calls to lapsed customers.
- Maintained accurate inventory records to ensure adequate stock levels of products and store use items.
- Efficiently fulfilled online orders using Shopify.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in the training of new hires, providing guidance on best practices.
- Developed strong product knowledge to enable communication of features.
- Listened to customer needs and desires to identify and recommend products.
- Conducted product demonstrations to highlight features and redirect objections.
- Managed efficient cash register operations.
- Contributed to visual merchandising that showcased products effectively and enticed shoppers to make purchases.
Correctional Officer
Scott County Sheriff's Office
05.2021 - 08.2022
- Ensured compliance with all federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork and fingerprint of inmates.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Interviewed inmates to obtain information and assess needs.
- Received and accounted for personal possessions of inmates.
- Responsible for processing bail bonds ensuring compliance with legal protocols and maintaining records.
- Coordinated with various agencies to facilitate bail information ensuring compliance with legal standards.
- Responded to inquiries from inmates and members of public.
- Escorted inmates to and from cells, court, hospital, and other confinement facilities.
- Prepared officer activity logs.
- Maintained accurate records of inmate incidents.
- Assisted in the training of new correctional officers, providing guidance on procedures.
- Managed high-risk situations, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband.
- Maintained inmate safety through monitoring of behavior and swift intervention during conflicts.
- Assisted medical staff in distributing medications to inmates.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
Sales Associate
Pajco- Imos Pizza
11.2020 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Collaborated with team members to maintain timely order fulfillment.
- Maintained high standards of kitchen hygiene.
- Arranged and labeled ingredient stock, storing at established temperatures and notating details.
- Monitored food temperatures to meet quality and safety standards.
- Efficiently managed online orders in a timely fast paced manner.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Sales Associate
MFA Oil Break Time
04.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Verifying customer identification to ensure compliance with age restricted items
Education
High School Diploma -
Thomas W Kelly High School
Benton, MO05-2019
Skills
attention to detail
confidentiality
customer service
self motivated
Timeline
Package Handler
FedEx
02.2024 - Current
Sales Associate
JSST Enterprises- Ultimate Vapor
10.2023 - 02.2024
Correctional Officer
Scott County Sheriff's Office
05.2021 - 08.2022
Sales Associate
Pajco- Imos Pizza
11.2020 - 05.2021
Sales Associate
MFA Oil Break Time
04.2019 - 10.2020
High School Diploma -
Thomas W Kelly High School
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