LUIS OSORIO
Kansas City
Summary
Knowledgeable Operation Logistics Professional with solid background in coordinating Ocean Import Operations in North America. Demonstrated expertise in team collaboration, vendor and customer service activities, ensuring seamless execution of multifaceted tasks.
Overview
8
8
years of professional experience
Work History
Ocean Import Senior Coordinator
OEC Group
01.2025 - Current
Ocean Import Coordinator
OEC Group
11.2021 - 12.2024
- Tracking, tracing, and updating the status of shipments daily on a daily basis.
- Accurate and timely data entry into ERP CargoWise.
- Effective communication with customers, vendors, other OEC offices, and co-workers through a high volume of e-mails, phone calls and verbal contact.
- Accurate and timely billing to customers.
- Maintaining strong and effective relationships with vendors (shipping lines, trucking companies, etc.).
- Meet key performance indicators to support the department, branch, product and overall company goals.
- Provide exceptional customer service, addressing inquiries promptly and resolving issues effectively.
- Enhance customer satisfaction with timely and accurate shipment tracking updates.
- Conduct regular audits of import documents to identify discrepancies and maintain high levels of accuracy in recordkeeping.
Surveillance and Quality Analyst
Diabetrics Healthcare S.A.S.
03.2017 - 05.2019
- Prepared the technical and quality diagnosis of new products for the traditional channel and e-shop that are not develop in the corporation in order to guarantee the respective approvals for marketing of these products and services
- Supported the development of Quality Agreement with new suppliers of products and services that meet the required quality and regulatory requirements.
- To manage and respond within the established time to request, complaints and claims of Diabetrics commercial products, integrating their efforts with the contact center team, in order to comply with the requirements demanded by the Consumer Protection Law.
Education
MBA - General
Park University
Parkville, MO05.2022
Bachelor of Science - Chemical Engineering
National University of Colombia
Medellin, Colombia09.2017
Skills
- Attention to detail
- Adaptability and flexibility
- Task prioritization
- Vendor coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ocean Import Senior Coordinator
OEC Group
01.2025 - Current
Ocean Import Coordinator
OEC Group
11.2021 - 12.2024
Surveillance and Quality Analyst
Diabetrics Healthcare S.A.S.
03.2017 - 05.2019
Bachelor of Science - Chemical Engineering
National University of Colombia
MBA - General
Park University
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