Summary
Overview
Work History
Education
Skills
Timeline
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Luis Orduna

Independence

Summary

Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.

Overview

9
9
years of professional experience

Work History

Leads Specialist

Salinas Holdings Llc
10.2024 - Current
  • Implemented A/B testing on various digital platforms to enhance campaign performance and improve overall results.
  • Utilized CRM tools to manage lead information effectively, ensuring timely follow-up and accurate data tracking.
  • Optimized website landing pages for better user experience which led to improved conversion rates from web traffic into leads.
  • Boosted sales conversion rates by effectively nurturing leads through the sales funnel.
  • Enhanced lead generation by implementing strategic marketing initiatives and targeted outreach efforts.

Senior Banker

Bank Of America
11.2021 - 10.2024
  • Example of the previous mention, I partner with the Mexican counsulate to bring new customers by going every 1st Tuesday of the month to give consummer banking information and financial pressentation with strategies to help them with their financial needs.
  • Increased client satisfaction by providing customized financial solutions tailored to their specific needs.
  • Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
  • Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Team Sales Manager

Gap INC.
11.2016 - 04.2021
  • Mentored junior sales representatives, providing guidance on best practices and helping them achieve their goals.
  • Led weekly meetings to review progress, identify opportunities for growth, and set new targets for the team.
  • Encouraged open communication within the team, fostering a positive work environment conducive to collaboration and problemsolving.
  • Increased overall team sales by implementing innovative training programs and coaching techniques.
  • Established clear performance metrics, leading to higher levels of individual accountability and success.

Education

Law Enforcement

Imperial Valley College

High School Diploma -

Calexico High School
Calexico, CA
07.2016

Skills

  • Operational Efficiency
  • Customer Relationship Management
  • Bilingual
  • Educating clients
  • Team member development
  • Risk management policies
  • Portfolio Management
  • Cross-Selling Products
  • Operations understanding
  • Customer Service

Timeline

Leads Specialist

Salinas Holdings Llc
10.2024 - Current

Senior Banker

Bank Of America
11.2021 - 10.2024

Team Sales Manager

Gap INC.
11.2016 - 04.2021

High School Diploma -

Calexico High School

Law Enforcement

Imperial Valley College

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Luis Orduna