Lucy Henson
Richland
Summary
At Walmart, I spearheaded initiatives that significantly enhanced team dynamics and customer satisfaction, leveraging skills in employee relations and scheduling coordination. My leadership in promoting continuous learning and operational excellence drove notable improvements in store performance and employee engagement, embodying a proactive and results-oriented approach.
Overview
10
10
years of professional experience
Work History
Vision Center Manager
Walmart
10.2014 - Current
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
- Championed employee recognition programs that rewarded top performers and boosted overall morale within the vision center team.
- Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
- Spearheaded community outreach initiatives, strengthening brand presence in the local market while fostering goodwill among potential customers.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Human Resources/Employee Training Coordinator
Walmart
10.2014 - Current
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Contributed to company-wide initiatives aimed at improving overall employee satisfaction and engagement, promoting a positive work environment.
- Evaluated the effectiveness of training programs through regular assessments and feedback, leading to continuous improvement.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
- Coordinated cross-functional training events, fostering collaboration between departments and enhancing overall team dynamics.
- Improved employee retention rates by creating a supportive learning environment that fostered personal growth and development.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
- Reduced time spent on employee orientation by streamlining presentation materials and incorporating interactive elements into sessions.
Education
High School Diploma -
Stoutland High School
Stoutland, MO05-1977
Skills
- Employee relations
- Scheduling coordination
- Insurance processing
- Appointment scheduling
- Document management
- Workflow coordination
- Safety guideline adherence
- Prescription specifications
- Prescription data entry
- Positive attitude
- Teamwork
Timeline
Vision Center Manager
Walmart
10.2014 - Current
Human Resources/Employee Training Coordinator
Walmart
10.2014 - Current
High School Diploma -
Stoutland High School
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