Lucinda Davis
Marshfield,Missouri
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Business-minded Claims Manager with exemplary skills in customer service, time management and service coordination. Bringing over 11 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 11 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
12
12
years of professional experience
Work History
Claims Manager
American National Insurance Company
06.2022 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
Sr. Claims Specialist
American National Insurance
10.2020 - Current
- Negotiate and communicate liability decisions, review photos, statements, police reports and make liability determinations based on information available, communicated with insured’s on their policy and what coverages they have, communicate with all parties via phone, email and letters
- Investigate coverage questions, work closely with attorneys for insured’s and claimants
- Review demands and respond in timely manner, carefully review letters of representation and requests for information, evaluate injury claims
- Facilitate and communicate with co-workers on training and compliance issues
- Act as back up to manager when she is out of the office with assigning claims, running reports and directing staff.
Claims Specialist
American National Insurance
11.2017 - 10.2020
- Negotiate and communicate liability decisions, review photos, statements, police reports and make liability determinations based on information available, communicated with insured’s on their policy and what coverages they have, communicate with all parties via phone, email and letters
- Investigate coverage questions, work closely with attorneys for insured’s and claimants
- Review demands and respond in timely manner, carefully review letters of representation and requests for information, evaluate injury claims
- Facilitate and communicate with co-workers on training and compliance issues
- Act as back up to manager when she is out of the office with assigning claims, running reports and directing staff.
Claims Representative/PD/Auto
American National Insurance
09.2016 - 11.2017
- Negotiate and communicate liability decisions, review photos, statements, police reports and make liability decision based on information available, communicate with insured’s on their policy and what coverages that they have, communicate with all parties via email, phone and letters
- Investigate coverage questions and any other questions that might arise.
Claims Trainee/ Auto
American National Insurance
06.2016 - 09.2016
Administrative Specialist/ Auto, Property and Com-Ag
American National Insurance
02.2013 - 06.2016
- Perform administrative duties for auto, property and com-ag division
- Administrative duties include pulling support for collection companies, running reports for files such as carrier discoveries, legal owner, asset and locate reports, communicate with outside vendors, apply and pay checks that come into the unit, order supplies for the division, keep all templates up to date, various excel spreadsheets for end of the month reporting, index mail, email and drop scans into the system, research mail that comes in without claim numbers.
Education
High School Diploma -
Niangua R-V
Missouri College of Cosmetology
Skills
- Claims analysis
- Policy Interpretation
- Claims investigation and research
- Procedure Implementation
- Claims Auditing
- Team motivation
- Team Management
- Performance monitoring
- Legal Compliance
- Personnel Training
- Claims
- Teamwork and Collaboration
- Problem-Solving
Coursescompleted
- The Institutes: AINS designation
- SCLA: Legal Principles
- Automobile Claims & Coverage currently holding CCLA designation
- ASCEND 01
- Graduated from LEAD Program 2020
- Team Leader on Mentoring Program
- Employee of the Month 09/2018
Timeline
Claims Manager
American National Insurance Company
06.2022 - Current
Sr. Claims Specialist
American National Insurance
10.2020 - Current
Claims Specialist
American National Insurance
11.2017 - 10.2020
Claims Representative/PD/Auto
American National Insurance
09.2016 - 11.2017
Claims Trainee/ Auto
American National Insurance
06.2016 - 09.2016
Administrative Specialist/ Auto, Property and Com-Ag
American National Insurance
02.2013 - 06.2016
High School Diploma -
Niangua R-V
Missouri College of Cosmetology
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