Lucia Guarinoni

• Assistance to the board of directors
• Customer service
• Support to the administrative area
• Management of bidding processes
• Posting of job offers
• Review of résumés
• Conducting competency-based interviews
• Administration of psychotechnical evaluations
• Verification of employment references
• Preparation of psycho-labor reports

• Posting of job offers
• Résumé screening
• Interviews.
• Administration of projective techniques
• Sending documentation to the accounting firm
• Attending to staff needs
• Organization of activities and events

• Voluntary assistance to users requesting the service, providing emotional support

• Handling inquiries and complaints from TATA group users
• Data entry into the system
• Derivations
• Web sales management

• Handling customer inquiries and complaints
• Commercial advising
• Processing transactions
• Data entry into the system
• Submission of requests for invoice corrections
• Assisting users with mobile configurations

• Conducting post-sales control, ensuring proper compliance with the established commercial conditions

• Organization of recreational activities with children from a summer camp in a vulnerable area

• Telephone and in-person customer service
• Handling complaints and requests
• Stock management
• Coordination of technical services
• Data entry into the system
• Contact with suppliers
• Support for the administrative area

• Handling customer inquiries and complaints
• Processing commercial transactions
• Invoice corrections

• Onboarding of new hires
• Monthly one-on-one meetings with each team member
• Information recording in the system
• Support to the administrative area (leaves, benefits)
• Organization of corporate social responsibility events and activities
• Coordination with the training team
• Synchronization with the assignments department
• Semi-annual performance evaluations
• Offboarding processes