Lucas Brown
Kansas City
Summary
Results-driven professional with five years' experience in team management, optimizing operations and enhancing customer service. Expertise in staff training, conflict resolution, and promoting teamwork.
Overview
9
9
years of professional experience
Work History
Bar Manager
Dott Boss
Kansas City
01.2022 - Current
- Directed daily bar and front-of-house operations in a high-energy hospitality setting.
- Coached and developed a team of 7–10 employees, fostering accountability and teamwork to improve service quality.
- Managed weekly staff schedules, aligning labor needs with operational demands to support seamless service.
- Recruited, onboarded, and trained new staff on company standards and operational procedures.
- Maintained inventory levels through vendor communication and effective control practices, ensuring stock availability for peak service times.
- Resolved guest concerns professionally to foster positive experiences and long-term loyalty.
Bartender/Server
Red Door Woodfired Grill
Overland Park
09.2021 - 01.2022
- Provided exceptional customer service to enhance dining experiences.
- Mixed cocktails and prepared beverages for diverse customer preferences.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Iron Horse Bar and Grill
Leawood
04.2021 - 09.2021
- Trained new bartenders on menu items and service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Effectively multitasked within fast-paced environment.
Glass Technician
AGC Glass
Spring Hill
05.2020 - 03.2021
- Inspected glass products for quality assurance and safety standards.
- Maintained equipment and tools for optimal performance and safety.
- Operated packing machinery to prepare items for shipment.
Bartender
Ainsworth
Leawood
12.2019 - 03.2020
- Provided excellent customer service and resolved concerns promptly.
- Engaged customers with friendly conversation to enhance their experience.
- Performed opening and closing duties including restocking supplies.
Bar Manager / Bartender
Paddy O'Quigleys Pub and Grille
Leawood
09.2017 - 12.2019
- Promoted from Bartender to Bar Manager within 8 months based on performance.
- Coordinated daily bar operations and optimized staff scheduling to enhance service delivery.
- Oversaw inventory management, ensuring adequate stock and quality control.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Collaborated with team members to deliver high-quality service and foster positive customer experiences.
Education
Associate of Arts - Sports Journalism
Johnson County Community College
Overland Park, KSSkills
- Staff management
- Inventory control
- Operational efficiency
- Relationship building
- Conflict resolution
- Effective communication
- Training and mentoring
- Customer relationship management
Timeline
Bar Manager
Dott Boss
01.2022 - Current
Bartender/Server
Red Door Woodfired Grill
09.2021 - 01.2022
Bartender
Iron Horse Bar and Grill
04.2021 - 09.2021
Glass Technician
AGC Glass
05.2020 - 03.2021
Bartender
Ainsworth
12.2019 - 03.2020
Bar Manager / Bartender
Paddy O'Quigleys Pub and Grille
09.2017 - 12.2019
Associate of Arts - Sports Journalism
Johnson County Community College