Lucía Molinari
Montevideo
Summary
Customer Service and Product Support Analyst with 9+ years of experience in communicating with native English speakers to provide best-in-class customer services. Excellent communicational skills and critical thinking mindset to solve problems and conflicts. Strong detail oriented skills and troubleshooting capabilities to provide high-quality work and customer experience.
Overview
16
16
years of professional experience
Work History
Product Support Analyst I
Sabre Travel Network
08.2023 - Current
- Streamlined customer support processes for increased efficiency and faster response times.
- Deliver the highest level of customer service and satisfaction.
- Implemented monitoring tools to proactively detect potential issues before impacting users.
- Collaborative work to ensure customer needs are met by partnering with advanced support teams, account managers, implementation, and product development.
ESL Teacher
Dickens Institute Punta Gorda
03.2021
Customer Success Lead
Vendorly.com
05.2023 - 07.2023
ESL Teacher
INC English Services
07.2021 - 04.2023
Primary Teacher
Colegio Santa Rita
02.2021 - 12.2021
Team Leader - Third Party Risk Management
Altisource Portfolio Solutions
09.2018 - 10.2020
Compliance Analyst - Third Party Risk Management
Altisource Portfolio Solutions
02.2016 - 08.2018
Customer Service Representative
Amazon.com USA
10.2013 - 02.2016
Teacher's Assistant in English
EduSchool
02.2008 - 10.2013
Education
CertTESOL Teaching Training Course -
Trinity College London – Dickens Institute
11.2020
TKT, Core Modules -
Cambridge University- The Anglo Institute
Bachelor's Degree in Applied Design -
Universidad de la Empresa
01.2014
Cambridge Certificate in Advanced English and Proficiency in English exam preparation course -
The English Institute
12.2012
Primary and Secondary studies -
Escuela Y Liceo Élbio Fernández
01.2006
Skills
- Strong Communication Skills (written and spoken)
- Customer Service Oriented
- Critical Thinking and Problem Solving
- Analytical and Attention to details
Languages
Spanish
Proficient
C2
English
Proficient
C2
Finnish
Elementary
A2
Computingknowledge
- Microsoft Office (Excel, PowerPoint, Word)
- Outlook Express
- Zoom Meetings
- Google Meet
Personal Information
- ID Number: 4.547.753-7
- Place of Birth: Montevideo, Uruguay
- Date of Birth: 05/27/88
References
- Cecilia Chapores, Altisource Porfolio Solutions, 096191925, cchapores@gmail.com
- Russell Byrne, Sabre Holdings, 097083674, William.Byrne@sabre.com
Timeline
Product Support Analyst I
Sabre Travel Network
08.2023 - Current
Customer Success Lead
Vendorly.com
05.2023 - 07.2023
ESL Teacher
INC English Services
07.2021 - 04.2023
ESL Teacher
Dickens Institute Punta Gorda
03.2021
Primary Teacher
Colegio Santa Rita
02.2021 - 12.2021
Team Leader - Third Party Risk Management
Altisource Portfolio Solutions
09.2018 - 10.2020
Compliance Analyst - Third Party Risk Management
Altisource Portfolio Solutions
02.2016 - 08.2018
Customer Service Representative
Amazon.com USA
10.2013 - 02.2016
Teacher's Assistant in English
EduSchool
02.2008 - 10.2013
CertTESOL Teaching Training Course -
Trinity College London – Dickens Institute
TKT, Core Modules -
Cambridge University- The Anglo Institute
Bachelor's Degree in Applied Design -
Universidad de la Empresa
Cambridge Certificate in Advanced English and Proficiency in English exam preparation course -
The English Institute
Primary and Secondary studies -
Escuela Y Liceo Élbio Fernández
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