LaSonia Quick
Sikeston
Summary
Dynamic Loan Processor with a dedicated work ethic at First State Community Bank, adept at ensuring regulatory compliance and enhancing customer relations. Proven expertise in loan processing coordination and information verification, delivering exceptional service while managing multiple loans efficiently. Committed to accuracy and teamwork, driving timely approvals and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Loan Processor
First State Community Bank
Sikeston
10.2020 - Current
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Collaborated with underwriting team to resolve discrepancies and expedite approvals.
- Reviewed financial documentation for accuracy, maintaining high attention to detail.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
Sales Coordinator
Medlin Equipment
Charleston, MO
05.2013 - 10.2020
- Developed and maintained relationships with vendors to streamline procurement processes.
- Assisted in preparing sales reports to track performance and identify growth opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
Manager
Prairie Grove Apartments
East Prairie, MO
04.2008 - 2013
- Led team to enhance resident satisfaction through effective communication and proactive issue resolution.
- Implemented operational strategies that improved property maintenance efficiency and reduced response times.
- Oversaw budgeting processes, optimizing resource allocation to achieve financial targets and operational goals.
- Coordinated leasing initiatives that increased occupancy rates and strengthened community engagement efforts.
- Cultivated relationships with vendors, negotiating contracts that resulted in cost savings for property management operations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pharmacy Technician
Beauton Drug
East Prairie, MO
2002 - 2008
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted pharmacists in preparing prescriptions and verifying medication accuracy.
- Trained new pharmacy technicians on operational procedures and best practices.
- Ensured compliance with regulatory standards during medication dispensing and record-keeping.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Branch Supervisor
Montgomery Bank
Sikeston, MO
1998 - 2002
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Mentored staff on customer service excellence, enhancing overall client satisfaction.
- Streamlined workflow processes to improve efficiency and reduce transaction times.
- Led team meetings to discuss operational challenges and develop strategic solutions.
- Coordinated with management to align branch goals with corporate objectives for growth.
- Developed employee schedules, optimizing staff coverage during peak hours for enhanced service quality.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Branch Supervisor
Regions Bank
Charleston, MO
1995 - 1998
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Set schedule for tellers and customer service representatives.
- Managed maintenance of facility and grounds.
- Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Assigned job roles and oversaw performance.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
Education
High School Diploma -
East Prairie High School
East Prairie, MO05-1989
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Loan servicing
- Attention to detail
- Dedicated work ethic
- Processing procedures
- Customer service
- Mortgage loan software
- Loan closing
- Loan origination
- Commercial mortgage loans
- Verifying information
- Microsoft office
- Loan file maintenance
- Loan processing coordination
- Customer relations
- 10-key data entry
- Cash handling
Timeline
Loan Processor
First State Community Bank
10.2020 - Current
Sales Coordinator
Medlin Equipment
05.2013 - 10.2020
Manager
Prairie Grove Apartments
04.2008 - 2013
Pharmacy Technician
Beauton Drug
2002 - 2008
Branch Supervisor
Montgomery Bank
1998 - 2002
Branch Supervisor
Regions Bank
1995 - 1998
High School Diploma -
East Prairie High School