Lovie Lloyd
St. Louis
Summary
Experienced in operational management with a strong history of improving processes and boosting performance metrics. Expertise in developing and implementing strategies that support organizational goals and encourage collaboration. Demonstrated adaptability and dependability in dynamic environments, facilitating smooth team operations and achieving targets.
Overview
14
14
years of professional experience
Work History
Officer
Transportation Security
01.2022 - Current
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries.
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Retaining and implementing knowledge of all applicable Standard Operating Procedures
Customer Service Representative
Touch Point Contact Centers
01.2016 - 01.2022
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel assignments, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Determine charges for services requested, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation
7 Eleven
01.2013 - 01.2016
- Greet Customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sale prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answer questions regarding the store and its merchandise.
- Maintain records related to sales.
- Prepare merchandise for purchase or rental.
- Inventory stock and requisition new stock.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Precision Opinion
01.2012 - 01.2012
- Support, plan, and coordinate operations for single or multiple surveys.
- Review, classify, and record survey data in preparation for computer analysis.
- Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
- Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results.
- Consult with Clients to identify survey needs and specific requirements, such as special samples.
Education
High School - undefined
FairFax High Schoool
Los Angeles01.2010
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Energetic work attitude
- Telephone inquiries specialist
- Customer service expert
- Telecommunications skills
- Opening/Closing procedures
- Organizational Skills
- Data Entry
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multi-Task Management
- Telephone skills
- Time Management
Timeline
Officer
Transportation Security
01.2022 - Current
Customer Service Representative
Touch Point Contact Centers
01.2016 - 01.2022
7 Eleven
01.2013 - 01.2016
Precision Opinion
01.2012 - 01.2012
High School - undefined
FairFax High Schoool