Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lovell Mcgowan

St Louis

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in payment processing and client relationship building. Proven ability to mentor staff and enhance operational efficiency, while maintaining composure under pressure. Adept at resolving customer inquiries and adapting to new technologies, ensuring exceptional service delivery in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Services Host

Walmart
03.2025 - Current
  • Handled cash, credit, and refund transactions accurately to minimize discrepancies.
  • Supported training of new cashiers on procedures and customer service standards.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Checkout Associate

Walmart
02.2025 - 03.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring positive shopping experiences.
  • Maintained cleanliness and organization of checkout area to enhance operational flow.
  • Collaborated with team members to optimize store inventory displays and product placement.
  • Adapted quickly to diverse customer needs during peak business hours.

Team Member

White Castle
08.2024 - 01.2025
  • Assisted in daily operations and maintained cleanliness standards in work area.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Supported inventory management by organizing stock and monitoring supplies.
  • Followed safety protocols to maintain a secure working environment for all staff.
  • Engaged with customers to provide excellent service and address inquiries promptly.

Education

High School Diploma -

Riverview Gardens Senior High
1218 Shepley Dr, Sa
01-2025

Skills

  • Patience and composure
  • Client relationship building
  • Effective multitasking
  • Payment processing
  • Critical thinking
  • Data entry
  • Computer proficiy
  • Complaint resolution
  • Call management
  • Staff training

Interests

  • Electronics and Circuit Building
  • Historical Exploration
  • Personal Development and Self-Improvement

Timeline

Services Host

Walmart
03.2025 - Current

Checkout Associate

Walmart
02.2025 - 03.2025

Team Member

White Castle
08.2024 - 01.2025

High School Diploma -

Riverview Gardens Senior High

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Lovell Mcgowan