Lourdes Franco
Farmington
Summary
Experienced production leader knowledgeable about beverages practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Overview
4
4
years of professional experience
Work History
Production Supervisor
Crown Valley Winery, Brewery
02.2023 - Current
- Employees wearing safety glasses in the glass line
- Make sure employees keep their work areas clean
- Make sure employees don't put themselves in danger
- Follow up behind Quality to make sure we're completing 1-Auditor correctly
- Look up label quality, glass quality, fill levels, and any other quality checks that need to be done
- Challenge your team to be more efficient
- Track downtime when it happens
- Help employees understand their jobs and how to do it efficiently
- Track employee attendance on a daily basis
- Be fair and treat everyone equally.
Quality Control Technician
Crown Valley Winery, Brewery and Distillery
01.2022 - 01.2023
- Manage inventory of the day's production
- Follow the established quality parameters according to the product and its characteristics
- Prepare a daily production report
Customer Service Representative
L.A Cargo US
01.2020 - 01.2022
- Answer and manage incoming calls
- Address claims and incidents of the service and analyze the causes to provide solutions
- Identify and evaluate the needs of the clientele and respond to suggestions and queries
- Register payment invoices on the QuickBooks platform
- Establish a relationship of trust and proximity between the company and customers through open and constructive communication
- Manage company social networks
- Educación y formación
- Associate's degree en INDUSTRIAL RELATIONS
Education
Bachelor of Science - Industrial Relations
ANDRES BELLO CATHOLIC UNIVERSITY
CARACAS12.2019
Skills
- Active Listening
- Visual Inspection
- Production Troubleshooting
- Quality Control
- Customer Service
- Employee Leadership
- Schedule Oversight
- Labor Relations
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Production Supervisor
Crown Valley Winery, Brewery
02.2023 - Current
Quality Control Technician
Crown Valley Winery, Brewery and Distillery
01.2022 - 01.2023
Customer Service Representative
L.A Cargo US
01.2020 - 01.2022
Bachelor of Science - Industrial Relations
ANDRES BELLO CATHOLIC UNIVERSITY
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