Lou Ka Kei
Macao
Summary
Experienced marketing executive with a strong background in customer relations and business development. Skilled in creating and implementing effective marketing strategies that drive revenue growth. Proven ability to build and maintain strong relationships with clients and stakeholders. Seeking a senior marketing executive position to leverage the skills and experience to drive business success.
Overview
6
6
years of professional experience
Work History
Consumer Marketing Executive
DFS
02.2024 - Current
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
Personal Shopper
DFS
09.2021 - 01.2024
- Foster strong relationships with clients to ensure satisfactory visits and increase customer loyalty
- Provide superior shopping experiences to clients by organizing transportation and keeping them updated with the latest promotions and events
- Explore new high-potential customers to expand the client base and increase sales revenue.
Personal Assistant
Manulife Insurance
06.2020 - 09.2021
- Collaborated with relevant organizations, agents, and clients to generate financial proposals and reports that support business growth
- Maintained office supplies and equipment to ensure seamless operations
- Implemented administrative procedures to optimize efficiency and productivity.
Casino Host
Red Rock Casino Resort & Spa
06.2019 - 03.2020
- Provided exceptional services to casino VIP members to enhance their customer experience and drive customer loyalty
- Oversaw the promotion and loyalty programs to increase customer retention and drive revenue growth
- Developed the Asian market and attracted high-potential players to the casino.
Far East Marketing Ambassador
Ceaser Palace Entertainment
02.2018 - 07.2019
- Coordinated special events to attract new clients and promote the casino's services
- Ensured players were satisfied with the services provided by the casino to enhance their customer experience and drive customer loyalty
- Catered to the needs of players while they were in the casino to enhance their experience.
Education
Hospitality Management -
University of Nevada
Las Vegas, NV01.2019
Hospitality Management -
College of Southern Nevada
Las Vegas, NV01.2015
Skills
- Organizational skills
- Business development
- Promotions planning skills
- Team member motivation
- Report writing
- Business writing
- Problem resolving
- Advanced computer skills
- Coordination skills
- Administrative Skills
Languages
Cantonese
Proficient
C2
Mandarin Chinese
Proficient
C2
English
Proficient
C2
Timeline
Consumer Marketing Executive
DFS
02.2024 - Current
Personal Shopper
DFS
09.2021 - 01.2024
Personal Assistant
Manulife Insurance
06.2020 - 09.2021
Casino Host
Red Rock Casino Resort & Spa
06.2019 - 03.2020
Far East Marketing Ambassador
Ceaser Palace Entertainment
02.2018 - 07.2019
Hospitality Management -
University of Nevada
Hospitality Management -
College of Southern Nevada
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