Louise Gordon
Springfield
Summary
Dynamic professional with over 25 years of customer service and financial advising experience at a leading financial institution. Expert in handling high volume calls, precise data entry, and problem resolution with a detail oriented approach. Demonstrated ability to adapt communication styles to meet clients needs, ensuring respectful and effective interactions in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
JPMorgan Chase
Springfield MO
10 1998 - 10.2024
- Delivered exceptional customer service by promptly addressing credit card inquiries, billing discrepancies, and disputes, ensuring customer satisfaction and loyalty
- Resolved complex customer complaints by investigating root causes and implementing effective solutions, maintaining professionalism under pressure
- Adapted communication style to individual customers, building rapport through active listening and empathy
- Managed high call volumes in a fast-paced environment while meeting company metrics such as service levels, talk time, adherence, and productivity
- Utilized phone communications and typing skills to accurately document customer interactions
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-1989
Skills
- Creative problem solving
- Customer complaint resolution
- Customer technical assistance
- Phone etiquette
- Clear communication skills
- Proficient in handling multiple tasks
- Effective time management
Timeline
Customer Service Representative
JPMorgan Chase
10 1998 - 10.2024
High School Diploma -
Rancho Buena Vista High School
Volunteer Involvement
SPS Clothing Bank, Northpoint Christmas Giveback, Rock N Ribs, Sertoma Chili Cookoff, Victory Mission and Girl Scouts