Lou chio weng Sammi
Macao,China
Summary
Enthusiastic hotel management graduate with outstanding academic performance and a strong passion for the hospitality and tourism industry. Recognized for my teamwork skills and willingness to learn, I am confident in applying my expertise to deliver high-standard work performance.
Overview
3
3
years of professional experience
Work history
Survey Interviewer (Part-Time)
Economic and Technological Development Bureau
2020.07 - 2021.12
- Collected data through survey
- Interviewed residents and merchants
Concierge Intern
The Parisian Macao
2021.01 - 2021.06
- Welcomed guests upon arrival
- Assisted guests with personal service
- Handled with reservations and complaints
- Provided information and recommendations to guests
Office clerk and Inspector (Part-Time)
Education and Youth Development Bureau
2019.11 - 2020.04
- Inspected courses in organizations
- Performed administrative tasks
Office Clerk (Internship)
Municipal Affairs Bureau
2019.07 - 2019.08
- Verified documents and records
- Managed data
Front Desk Agent (Trainee)
Macao University of Tourism (UTM)
2019.03 - 2019.05
- Took hotel reservations
- Helped with check-in and check-out
Waitress (Trainee)
Educational Restaurant, UTM
2018.10 - 2018.12
- Served and prepared food for guests
- Set up tables and polished glassware
Education
Master of Science - Hospitality and Tourism Management
Macao University of Tourism (UTM)
/2022 -
Diploma of Higher Education - Hotel Management
Swiss Hotel Management School
Switzerland /2022 - /2022
Bachelor of Science - Hotel Management
Macao University of Tourism (UTM)
/2018 - /2022
Primary and Secondary Education -
Santa Rosa de Lima English Secondary
/2006 - /2018
Skills
- English
- Chinese Typing (Pinyin)
- PMS (Property Management System) Opera
- FCS Connect Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Accomplishments
- Scholarship awarded by Macao University of Tourism (2022 - 2024)
- MGM Elite Scholarship: Outstanding Student & Best Graduate (2022 - 2023)
- Bachelor’s Degree with First Class Honors award (2021 - 2022)
- Scholarship awarded by Macao University of Tourism (2018 - 2021)
- Macau Foundation Award for Chinese (2017 - 2018)
- Macau Foundation Award for Good Conduct and Service (2015 - 2016)
Languages
Cantonese
Native
English
Fluent
Mandarin
Fluent
References
References available upon request.
Timeline
Concierge Intern
The Parisian Macao
2021.01 - 2021.06
Survey Interviewer (Part-Time)
Economic and Technological Development Bureau
2020.07 - 2021.12
Office clerk and Inspector (Part-Time)
Education and Youth Development Bureau
2019.11 - 2020.04
Office Clerk (Internship)
Municipal Affairs Bureau
2019.07 - 2019.08
Front Desk Agent (Trainee)
Macao University of Tourism (UTM)
2019.03 - 2019.05
Waitress (Trainee)
Educational Restaurant, UTM
2018.10 - 2018.12
Master of Science - Hospitality and Tourism Management
Macao University of Tourism (UTM)
/2022 -
Diploma of Higher Education - Hotel Management
Swiss Hotel Management School
/2022 - /2022
Bachelor of Science - Hotel Management
Macao University of Tourism (UTM)
/2018 - /2022
Primary and Secondary Education -
Santa Rosa de Lima English Secondary
/2006 - /2018