Lorie Ross
Florissant
Summary
Experienced Contract Coordinator with a proven track record in contract management and federal compliance. Strong interpersonal communication and customer service skills contribute to effective team collaboration and successful project outcomes.
Overview
29
29
years of professional experience
Work History
Contract Coordinator
USDA Servicing Center
St Louis
11.2020 - 09.2025
- Coordinated communication between contract officer and attorneys, addressing inquiries to ensure compliance with contract regulations.
- Managed receipt, review, and storage of contract documentation to facilitate timely payment to attorneys for contracted work.
- Evaluated vendor contracts for compliance with USDA policies, ensuring adherence to regulatory standards.
Cash Management Supervisor
USDA Servicing Center
St Louis
06.2015 - 11.2020
- Managed daily cash transactions and reconciliations to ensure accuracy and compliance.
- Evaluated financial data to pinpoint risks and opportunities for strategic decision-making.
- Trained staff on compliance with federal cash handling regulations.
- Developed and implemented controls to enhance integrity of cash management operations.
Customer Service Workflow/Quality Team
USDA Servicing Center
St Louis
11.1996 - 06.2015
- Trained incoming and tenured call center personnel on mortgage loan servicing, enhancing team competency and service quality.
- Developed curriculum and training materials to align with updated processes and procedures, ensuring compliance and consistency.
- Reviewed and reported on performance of new employees, providing recommendations that guided their success within the call center.
Education
Bachelor of Science - Human Resource Management
Lindenwood University
Saint Charles, MO03-2013
Skills
- Contract management
- Federal compliance
- Business Writing
- Cash reconciliation
- Customer service skills
- Verbal and written communication
- Interpersonal communication
- Telephone etiquette
- Recruitment support
Affiliations
- Received National USDA PLOW Award for assistance in establishing Pay.Gov program within USDA Servicing Center.
- Established call center for Customer Service Representatives in California and South Carolina who answered calls remotely with representatives in St Louis.
Timeline
Contract Coordinator
USDA Servicing Center
11.2020 - 09.2025
Cash Management Supervisor
USDA Servicing Center
06.2015 - 11.2020
Customer Service Workflow/Quality Team
USDA Servicing Center
11.1996 - 06.2015
Bachelor of Science - Human Resource Management
Lindenwood University