Lorie Ross
Florissant
Summary
Experienced professional focused on training development, employee performance evaluation, and onboarding facilitation. Proven ability to create effective training materials that enhance compliance, communication, and leadership within organizations.
Overview
29
29
years of professional experience
Work History
Contract Coordinator, Supervisor, Customer Service
USDA Servicing Center
St Louis, MO
11.1996 - 09.2025
- Reviewed documentation submitted by contractors to ensure compliance with Federal contract regulations.
- Reviewed and managed documentation submitted that affirmed proper billing for services rendered
- Supervised Cash Payoffs and Cash Disbursements Units. Managed work assignments, performed quarterly and annual performance reviews.
- Managed time and attendance.
- Provided data via training sessions, staff meetings, and memoranda.
- Produced materials and developed training for new and tenured call center employees.
Education
Bachelor of Science - Human Resource Management
Lindenwood University
Saint Charles, MO03-2013
Skills
- Created training materials and delivered training to personnel across organization
- Evaluated employee performance and understanding and retention of training material
- Made recommendations for employee retention based on in-class performance
- Provided on-boarding in areas of system access, time and attendance, benefits, organization culture
Timeline
Contract Coordinator, Supervisor, Customer Service
USDA Servicing Center
11.1996 - 09.2025
Bachelor of Science - Human Resource Management
Lindenwood University
Federal PLOW Award for institution of Pay.Gov (pay-by-phone) service
The USDA instituted a no-cost pay-by-phone system that allowed customers to call into the call center, and make their payments by providing their bank routing and savings/checking account numbers. Payments would be drafted from customers' accounts the following business day. I was part of a team that implemented this system. I worked with Cash Management and Systems personnel. I tested the test system. I drafted the procedures and provided training to our Customer Service and Collections personnel (roughly 90 employees) who would use the system.