Summary
Overview
Work History
Education
Skills
Timeline
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Lori Witmer

Kansas City

Summary

Dynamic Branch Manager with a proven track record at Elwood Staffing, excelling in client relationship management and employee development. Enhanced customer satisfaction ratings through exceptional service and strategic coaching. Skilled in branch operations management, driving revenue growth while fostering a strong team culture. Committed to achieving operational excellence and cultivating lasting client partnerships.

Overview

15
15
years of professional experience

Work History

Branch Manager

Elwood Staffing
05.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.

Store Manager

Bath and Body Works, Limited Brands
10.2010 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Bath and Body Works, Limited Brands
05.2010 - 10.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Education

No Degree - Elementary Education

Central Missouri State University
Warrensburg, MO

Skills

  • Customer service

  • Customer relationships

  • Excellent time management skills

  • Excellent work ethic

  • Coaching and mentoring

  • Client relationship management

  • Strong team-builder

  • Verbal/written communication

  • Employee development

  • Branch operations management

Timeline

Branch Manager

Elwood Staffing
05.2022 - Current

Store Manager

Bath and Body Works, Limited Brands
10.2010 - 05.2022

Assistant Store Manager

Bath and Body Works, Limited Brands
05.2010 - 10.2010

No Degree - Elementary Education

Central Missouri State University

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Lori Witmer