Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic

Lori Viland

Ozark

Summary

Results-driven leader with a proven track record in developing high-performing teams that achieve significant financial outcomes. Expertise spans real estate, retail management, banking, and customer service, emphasizing talent development and operational excellence. Consistently meets and exceeds goals in training, sales, and client relations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Realtor

Keller Williams
Springfield
07.2024 - Current
  • - Assist clients in buying, selling, and leasing properties
  • - Conduct market analysis to determine competitive pricing
  • - Guide clients through negotiations, contracts, and closing processes
  • - Develop and maintain a network of clients and industry contacts

Sales Agent

Pearson-Kelly Technology
Springfield
01.2021 - 04.2023
  • Utilized CRM software to track leads, manage accounts, and report progress.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed relationships with customers by providing excellent customer service.
  • Continuously met sales goals via strategic prospecting.
  • Identified opportunities for cross-selling additional products and services.

Store Sales Leader

Justice (Limited Too)
Branson
01.2018 - 12.2020
  • - Execute standards for dynamic visual presentation and strategic merchandising to achieve revenue targets
  • - Direct store operations with $2-3.5M in annual sales revenue
  • - Lead and develop teams of 20-25 associates and 3 managers
  • - Increased annual sales by 20% in 2019 and 14% YTD through strategic business planning and customer engagement
  • - Conduct training, succession planning, and talent development for leadership roles

Office Manager

McCullough and Associates
Springfield
07.2017 - 07.2018
  • - Supported executive-level administrative tasks and client communications
  • - Organized schedules, meetings, and project coordination

Bank Associate

Old Missouri Bank
Springfield
01.2015 - 01.2017
  • - Managed customer accounts and provided banking services
  • - Assisted customers with financial transactions and inquiries
  • - Ensured compliance with banking policies and procedure
  • - Supported branch operations and customer service initiatives
  • - Answered all phone calls and transferred out to each branch

Store Sales Leader

Battlefield Mall
Springfield
07.1999 - 10.2015
  • - Execute standards for dynamic visual presentation and strategic merchandising to achieve revenue targets
  • - Direct store operations with $2-3.5M in annual sales revenue
  • - Lead and develop teams of 20-25 associates and 3 managers
  • - Increased annual sales by 20% in 2019 and 14% YTD through strategic business planning and customer engagement
  • - Conduct training, succession planning, and talent development for leadership roles

Education

High School -

Ozark High School
05-1994

Elementary Education

Missouri Southern University
Joplin, MO

Skills

  • Client relationship management
  • Networking
  • Negotiation and closing
  • Team building
  • Market analysis
  • Financial analysis
  • Operations oversight
  • Effective communication
  • Customer service

References

Available upon request.

Accomplishments

  • Selected for SSL Lead Program (9 chosen out of 900 nationwide)
  • Developed and promoted 6 leaders to Store Sales Leader roles
  • Member of Alpha Sigma Alpha Sorority

Certification

  • Realtors License

Timeline

Realtor

Keller Williams
07.2024 - Current

Sales Agent

Pearson-Kelly Technology
01.2021 - 04.2023

Store Sales Leader

Justice (Limited Too)
01.2018 - 12.2020

Office Manager

McCullough and Associates
07.2017 - 07.2018

Bank Associate

Old Missouri Bank
01.2015 - 01.2017

Store Sales Leader

Battlefield Mall
07.1999 - 10.2015

High School -

Ozark High School

Elementary Education

Missouri Southern University

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Lori Viland