Lori Thomas
Joplin
Summary
Professional administrative with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Executive Assistant
NHS Management, Aspire Senior Living
04.2018 - 12.2025
- Streamlined executive communications, ensuring timely responses and efficient information flow.
- Implemented office supply inventory system, reducing excess spending through improved resource allocation.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed confidential documents, maintaining compliance with data protection regulations.
- Facilitated cross-departmental collaborations, enhancing project alignment and execution efficiency.
- Managed correspondence, prioritizing urgent communications for timely response and resolution.
Certified Medical Assistant
Mercy Pediatrics
10.2012 - 03.2018
- Administered vaccines and medications under physician supervision, ensuring patient safety and compliance with protocols.
- Coordinated patient scheduling and managed front desk operations to optimize clinic workflow efficiency.
- Assisted in the development of patient care plans, collaborating with healthcare professionals for comprehensive treatment strategies.
- Performed routine diagnostic tests and procedures, maintaining accuracy in results and adherence to quality standards.
- Assisted with patient intake procedures, including collecting medical histories and obtaining vital signs.
- Administered patient care by preparing examination rooms and ensuring necessary supplies were available.
- Coordinated appointment scheduling and managed patient follow-up communications effectively.
- Trained new staff on clinical protocols and administrative procedures to ensure compliance and consistency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills..
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents..
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Birthing Center Unit Secretary
McCune Brookes Hosptial, Mercy Hospital Carthage
06.2009 - 10.2012
- Managed patient scheduling and appointment coordination for seamless healthcare delivery.
- Maintained accurate medical records and documentation to ensure compliance with hospital policies.
- Assisted in communication between medical staff, patients, and families to facilitate care processes.
- Streamlined administrative processes by optimizing electronic health record systems for efficiency.
- Coordinated supply inventory and ordering to support daily operational needs of the unit.
- Supervised front desk operations, ensuring a welcoming environment for patients and visitors.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Prepared and submitted to state of Missouri birth certificates as well as death certificated per state requirements
Education
No Degree - Nursing
Crowder College
Neosho, MONo Degree - Medical Administration
Kaplan University
Davenport, IABiblical Studies
Free Gospel Bible Institute
Export, PA05-1988
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Information confidentiality
- Customer service
- Expense reporting
- Scheduling
- Phone etiquette
- Documentation and recordkeeping
Timeline
Executive Assistant
NHS Management, Aspire Senior Living
04.2018 - 12.2025
Certified Medical Assistant
Mercy Pediatrics
10.2012 - 03.2018
Birthing Center Unit Secretary
McCune Brookes Hosptial, Mercy Hospital Carthage
06.2009 - 10.2012
No Degree - Nursing
Crowder College
No Degree - Medical Administration
Kaplan University
Biblical Studies
Free Gospel Bible Institute