Lori S. Clayton
Kansas City
Summary
Customer-focused operations leader with extensive experience managing front-of-house teams, warehouse functions, and high-volume service environments. Known for building motivated, service-driven teams through effective training, coaching, and leadership. Skilled in resolving customer issues, optimizing daily operations, and ensuring accuracy in inventory, scheduling, ordering, shipping/receiving, and cash handling. Recognized for a hands-on approach, attention to detail, and commitment to delivering exceptional service and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Service Support Specialist
General Parts
01.2021 - Current
- Streamlined receiving and distribution of restaurant equipment and parts to certified technicians, supporting on-time service completion and reducing fulfillment delays.
- Performed weekly and monthly inventory audits, maintaining accurate stock records and minimizing inventory discrepancies.
- Processed daily shipping and receiving transactions with consistent accuracy, ensuring 100% completion of warehouse operations each business day.
- Assisted dispatch and branch operations, improving workflow coordination and response time to technician and customer needs.
- Delivered high-quality customer service to technicians and the public, contributing to positive service experiences and issue resolution.
Storeroom Manager
Northrop Grumman
01.2018 - 01.2021
- Managed storeroom operations, maintaining continuous material flow to production lines and ensuring timely loading and unloading of materials and scrap.
- Oversaw secure storage, handling, and distribution of ammunition inventory, accurately producing and fulfilling internal supply orders.
- Conducted weekly and monthly inventory counts, maintaining accurate stock records and reducing discrepancies.
- Operated forklifts to safely transport materials and products, supporting efficient warehouse and production operations.
- Ensured organized, compliant, and efficient storeroom processes to meet production demands without delays.
Assistant General Manager
Spin Pizza
01.2016 - 01.2018
- Led daily front-of-house operations, stepping in to manage and support the expo line by delivering appetizers, salads, and entrées to ensure food quality, accuracy, and timely service.
- Completed end-of-day closing procedures, including safe counts, cash reconciliation, and operational paperwork with consistent accuracy.
- Coached, trained, evaluated, and motivated staff to deliver exceptional guest service, contributing to a positive dining experience and repeat business.
- Managed inventory control and ordered supplies as needed to maintain seamless operations and prevent service interruptions.
- Ensured smooth coordination between kitchen and service staff to optimize workflow and guest satisfaction.
Assistant General Manager
Le Pain Quotidien
01.2012 - 01.2014
- Directed front-of-house operations, overseeing daily service activities including staff training and development, scheduling, inventory control, and supply ordering to ensure smooth and efficient operations.
- Delivered exceptional customer service by addressing guest concerns, resolving issues promptly, and ensuring a consistently positive dining experience.
- Prepared and coordinated catering orders, ensuring accuracy, quality presentation, and on-time delivery.
- Managed opening and closing procedures, performed cash handling and deposits, and served as key holder responsible for store security and compliance.
- Supported overall business performance through staff coaching, performance feedback, and operational oversight.
- Executed additional managerial duties as needed to maintain high standards of service, safety, and efficiency.
Education
Associate of Arts -
Metropolitan Community College - Longview
Lee's Summit, MOSkills
- Customer Service & Guest Relations
- Problem-Solving & Conflict Resolution
- Team Leadership & Staff Development
- Training & Performance Coaching
- Scheduling & Labor Management
- Inventory Control & Stock Management
- Multitasking & Time Management
Timeline
Service Support Specialist
General Parts
01.2021 - Current
Storeroom Manager
Northrop Grumman
01.2018 - 01.2021
Assistant General Manager
Spin Pizza
01.2016 - 01.2018
Assistant General Manager
Le Pain Quotidien
01.2012 - 01.2014
Associate of Arts -
Metropolitan Community College - Longview