Lori Myers
Easton
Summary
Proven track record in enhancing patient and customer experiences at Mosiac Life Care and Sprint, showcasing expertise in documentation accuracy and professionalism. Excelled in reducing wait times and resolving complaints, demonstrating exceptional communication and ethics. Skilled in patient registration and insurance verification, achieving positive outcomes in high-stress environments.
Overview
2016
2016
years of professional experience
Work History
Acess Representative
Mosiac LIfe Care
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
Customer Service Associate
Sprint
02.2012 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
East Buchanan
Gower, MO05.1987
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
Timeline
Customer Service Associate
Sprint
02.2012 - 04.2015
Acess Representative
Mosiac LIfe Care
High School Diploma -
East Buchanan
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