Lori Jones
Richmond
Summary
Experienced dental office manger with more than 14 years of dental administration experience and over six years with a multi-location private dental practice. Recognized as the organization's 2025 Employee of the Year for outstanding leadership, commitment to excellence and exceptional patient care. Proven success leading daily operations, improving workflow efficiency, managing insurance and billing processes, supporting providers, staff and building high-performing teams. Extensive knowledge of dental insurance, practice management, scheduling, treatment coordination and office operations.
Overview
21
21
years of professional experience
Work History
Office Manager
Kanning Dental
Richmond, MO
01.2025 - Current
- Oversaw daily operations of a busy dental practice within a four-location organization.
- Lead, coach, and support administrative team members while fostering a positive office culture
- Manage staffing, scheduling, workflow and daily production goals
- Conduct employee training, onboarding and performance coaching
- Resolve patient concerns while maintaining exceptional customer service
- Collaborate with doctors and leadership on operational planning and office policies
- Ensure compliance with HIPAA and office protocols
- Manage accounts receivable, insurance follow-up and billing procedures
Insurance Billing Coordinator
Kanning Dental
Richmond, MO
05.2023 - Current
- Insurance eligibility and benefit verification
- Claims appeal and denial management
- Accounts receivable tracking
- Treatment plan cost estimation
- Pre-authorizations
- Processed insurance and patient payment
- Open Dental Software
Scheduling Coordinator
Kanning Dental
Richmond, MO
05.2020 - Current
- Coordinated provider schedules and managed patient appointments to optimize clinic workflow
- Optimized scheduling to improve production and patient satisfaction
- Coordinate patient recall system
- Proactively reaching out to patients to maintain a full schedule
- Audit patient charts daily for insurance data, demographic updates and health history
Scheduling Coordinator, Insurance Specialist
Dr. Daniel Colgan DDS
Liberty, MO
01.2006 - 01.2014
- Schedule hygiene and restorative procedures
- Verified insurance eligibility and benefits
- Prepare treatment estimates
- Processed insurance claims and payments
- Collected patient payments
- Maintained patient records
Education
High School Diploma -
New Hope Baptist Christian School
Skills
- Dental Office Management
- Team Leadership
- Dental Insurance Verification
- Insurance Appeals
- Dental Billing
- Accounts Receivable
- Treatment Coordination
- Patient Relations
- Scheduling Optimization
- Revenue Cycle Management
- HIPAA Compliance
- Customer Service
Timeline
Office Manager
Kanning Dental
01.2025 - Current
Insurance Billing Coordinator
Kanning Dental
05.2023 - Current
Scheduling Coordinator
Kanning Dental
05.2020 - Current
Scheduling Coordinator, Insurance Specialist
Dr. Daniel Colgan DDS
01.2006 - 01.2014
High School Diploma -
New Hope Baptist Christian School