Lori Anderson
Kansas City
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Assistant General Manager
RHW Hotels
Kansas City
2019.04 - Current
- Oversaw daily hotel operations to ensure optimal guest experience.
- Collaborated with department heads to streamline processes and improve efficiency.
- Managed staff training programs to enhance service quality and team performance.
- Assisted in budgeting and financial planning for operational departments.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Facilitated regular meetings to communicate updates and align team goals.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Education
Cosmetology - Cosmetology
Independence College of Cosmetology
Independence , MO 2005.08 - 2007.03
Skills
- Financial management
- Staff training
- Operations coordination
- Customer service
- Manage operations
- Profit and loss accountability
- Budgeting and cost control
- Food safety and sanitation
- Performance evaluation
References
References available upon request.
Timeline
Assistant General Manager
RHW Hotels
2019.04 - Current
Cosmetology - Cosmetology
Independence College of Cosmetology
2005.08 - 2007.03