Logan Maddox
Raymore
Summary
Results-driven Operations Specialist at Wider Circle with expertise in Salesforce and a strong attention to detail. Successfully optimized workflows and created interactive Tableau dashboards, enhancing operational efficiency. Proven problem solver with a track record of cross-functional collaboration to drive process improvements and support strategic initiatives.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Wider Circle
10.2023 - Current
- Manage and triage IT ticketing systems, ensuring timely resolution and operational efficiency across departments.
- Optimize and maintain workflows in Salesforce; ensure data integrity and generate custom reports to support business decisions.
- Create interactive Tableau dashboards and visualizations to present key insights to stakeholders.
- Collaborate cross-functionally to improve internal processes and documentation for long-term scalability.
- 2 years of IT ticketing experience, 2 years of Salesforce expertise, and 2 years of Tableau proficiency to drive continuous improvement.
Data Entry Specialist
Wider Circle
10.2022 - 10.2023
- Entered and verified high volumes of data in spreadsheets and internal databases with a focus on accuracy and efficiency.
- Audited datasets and reduced data errors through quality control practices.
- Generated reports for leadership and created heat maps and visual data using Salesforce.
- Played a key role in improving documentation workflows for special projects.
Childcare Provider
Self-Employed
03.2022 - 10.2022
- Provided attentive care to multiple children, ensuring safety, hygiene, and developmental engagement.
- Created and led educational activities to support early learning in a home setting.
- Maintained scheduling, meal prep, and medication management for children under care.
Sales Representative / Loaner Clerk
Cable Dahmer Chevrolet
02.2020 - 03.2022
- Handled sales transactions, reconciled cash drawers, and processed customer payments.
- Managed vehicle loaner program, verified insurance, and maintained accurate records.
- Created promotional flyers for services and special sales events, supporting marketing efforts.
Education
Associate of Arts - Business Administration
Metropolitan Community College – Longview
05-2023
High School Diploma -
Raymore-Peculiar High School
12.2020
Skills
- Salesforce
- Problem solving
- Time management
- Strategic planning
- Operations coordination
- Tableau
- Google Workspace
- Microsoft Excel
- IT Ticketing Systems
- Voicemails
- Amerihealth Caritas (Jiva)
- Data Entry & Auditing
- Workflow Optimization
- Reporting & Dashboards
- Cross-functional Collaboration / Communication
- Process Improvement
- Analytical
- Strong attention to detail
- Long-term Strategic Initiatives
Open To
- Onsite
- Hybrid
- Remote
Remote
True
Timeline
Operations Specialist
Wider Circle
10.2023 - Current
Data Entry Specialist
Wider Circle
10.2022 - 10.2023
Childcare Provider
Self-Employed
03.2022 - 10.2022
Sales Representative / Loaner Clerk
Cable Dahmer Chevrolet
02.2020 - 03.2022
Associate of Arts - Business Administration
Metropolitan Community College – Longview
High School Diploma -
Raymore-Peculiar High School
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